Vice President of Logistics & Operations

About the Role

Accent Decor is seeking a Vice President of Logistics & Operations to serve as the operational lead of the organization. Reporting directly to the President, this leader will oversee three core departments: Operations, Transportation, and Customer Success. The VP of Logistics & Operations will balance long-range strategy with hands-on implementation, working closely with teams across the company. The ideal candidate brings sharp analytical instincts, a bias for action, and humility to stay connected to ground-level work—from the distribution center floor to customer experience. This individual will split time between the company’s main office and its distribution center, embedding themselves across all levels of the organization.

Responsibilities

• Customer Success
  • Provide executive leadership for the Customer Success function, ensuring a seamless customer experience from initial order placement through post-delivery support.
  • Identify and implement improvements to customer-facing processes, touchpoints, and automation to drive satisfaction and loyalty.
  • Implement systems, automation, and service metrics that improve response times, transparency, and customer satisfaction.
  • Utilize customer insights and operational data to proactively identify service improvements and strengthen long-term customer relationships.
• Operational Strategy & Executive Leadership
  • Partner with the President and executive leadership team to define and execute the company’s operational strategy, ensuring alignment with long-term growth objectives.
  • Develop and oversee company-wide operational performance frameworks, including KPIs, reporting, and accountability mechanisms across distribution, transportation, customer success, and technology.
  • Lead annual operational planning, budgeting, and resource allocation to support sustainable growth and margin improvement.
  • Identify opportunities to increase operational leverage through process optimization, automation, and improved cross-functional coordination.
  • Collaborate with executive and IT leadership on identifying and implementing systems to automate workflows, improve operational reporting, and enhance decision-making capabilities.
• Freight & Transportation Strategy
  • Own the company’s freight cost strategy, including analyzing spend, identifying savings, negotiating carrier contracts, and driving measurable reductions in one of the organization’s largest expense categories.
  • Implement data-driven freight analytics and performance management processes to monitor carrier performance, optimize routing strategies, and improve overall transportation efficiency.
  • Develop and standardize shipping and packaging practices, including creative approaches to reducing damages.
• Warehouse & Distribution Operations
  • Provide executive oversight of distribution center operations, ensuring operational excellence across inventory management, order fulfillment, workforce planning, and facility performance.
  • Oversee distribution center performance and lead the Operations team in training, development, leadership, KPIs, and overall efficiencies.
  • Champion standardization, process documentation, and operational scalability across the distribution center.
  • Build and develop high-performing operations leadership teams, ensuring strong succession planning, training, and operational discipline.
• Cross-Functional Leadership & Culture
  • Partner with the President and executive peers to establish operational priorities, resource plans, and annual budgets.
  • Identify and leverage cross-departmental strengths to address organizational challenges and unlock new opportunities.
  • Model the company culture by being hands-on, collaborative, and people-first, without ego.

Requirements

• 7+ years of progressive operations leadership, including experience at the VP or Senior Director level.
• Proven track record owning freight/transportation strategy and delivering measurable cost reductions.
• Experience managing or overseeing teams, ideally in customer service and/or IT functions.
• Background in distribution, wholesale, e-commerce, or a related product-based business is preferred.
• Experience working with various ERP, WMS, and TMS tools.
• Resource planning and budget management experience.
• Analytical mindset and process-oriented approach.
• Highly communicative and collaborative, comfortable working cross-departmentally.
• Strategic yet hands-on—able to roll up your sleeves and execute.
• People-centric leadership style, with empathy and the ability to bring out the best in diverse teams.
• Entrepreneurial spirit—energized by building, not just maintaining.

Pay

The salary range for this role is $175,000–$190,000 per year.