Vice President of Human Resources

Human Resources Operations

• Lead the day-to-day operations of the Human Resources department and ensure the effective delivery of HR programs, services, and support to employees and managers.
• Develop, implement, and maintain HR policies, procedures, and service standards that promote consistency, compliance, and operational effectiveness.
• Manage, develop, and coach Human Resources team members while fostering accountability, responsiveness, and continuous improvement.
• Partner with leaders across the organization to support workforce needs and organizational priorities while maintaining an efficient HR operating model.
• Oversee payroll administration in partnership with Finance to ensure accurate, compliant, and timely processing.
• Lead the administration of employee benefits, leave programs, and wellness initiatives while managing vendor relationships and service providers.
• Partner with leadership to evaluate and implement benefit programs that support employee needs and organizational objectives.
• Monitor benefit costs, utilization, market competitiveness, and compliance with applicable laws and regulations.
• Oversee talent acquisition and onboarding programs to support organizational staffing needs and workforce readiness.
• Administer performance management programs and provide guidance to managers on performance expectations, coaching, and corrective action.
• Lead employee training and development initiatives, including compliance training, job-related skills development, and career development resources.
• Monitor recruiting effectiveness, training outcomes, and employee development metrics to support continuous improvement.
• Administer employee engagement surveys and provide leaders with workforce insights, trends, and recommendations.
• Oversee employee relations matters, investigations, conflict resolution, disciplinary actions, and workplace concerns.
• Ensure compliance with federal, state, and local employment laws while maintaining HR policies, handbook content, and employment practices.
• Partner with leaders, Compliance, Legal, and Corporate Communications to support employee communications, recognition programs, and a positive employee experience.
• Oversee HR technology platforms, employee data management, reporting, and system administration.
• Develop and maintain workforce metrics and reporting related to employee engagement, turnover, recruiting effectiveness, benefits costs, training completion, and HR service delivery.
• Utilize workforce data and analytics to support decision-making, operational improvements, and workforce management.
• Identify opportunities to simplify processes, improve workflows, and enhance service delivery through technology and automation.
• Monitor and report on key workforce metrics including employee engagement, voluntary turnover, benefits costs, recruiting effectiveness, and HR service delivery.
• Evaluate and implement technology, automation, and AI-enabled solutions that improve HR efficiency, effectiveness, and service delivery.
• Leverage automation, self-service capabilities, and AI tools to reduce administrative work and improve the employee and manager experience.
• Partner with IT, Finance, and business leaders on technology initiatives that impact Human Resources operations.
• Promote continuous improvement and responsible adoption of emerging technologies across the HR function.

Operational Leadership & Execution

• Effectively manages priorities, resources, processes, and people to ensure reliable and efficient HR service delivery.
• Applies sound judgment and employment law knowledge to support fair, consistent, and compliant workplace practices.
• Provides responsive, practical, and solution-oriented support to employees, managers, and business leaders.
• Uses technology, automation, data analytics, and AI-enabled tools to improve efficiency, service quality, and operational performance.
• Buils credibility and strong working relationships through effective communication, collaboration, and professionalism.
• Identifies issues, evaluates options, and implements practical solutions that balance employee needs and business objectives.
• Sets and achieves goals, identifies opportunities, and drives process improvements.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field required.
• 10+ years of progressive Human Resources leadership experience, including responsibility for HR operations, employee relations, talent acquisition, payroll, benefits, training, and compliance.
• Strong knowledge of federal, state, and local employment laws and regulations.
• Experience leading and developing Human Resources teams and managing HR technology platforms and reporting.
• Demonstrated ability to build strong working relationships across all levels of the organization.
• Strong analytical, organizational, problem-solving, communication, and project management skills.
• Experience utilizing technology, automation, and AI-enabled tools to improve efficiency and service delivery preferred.
• SPHR, SHRM-SCP, or similar professional certification preferred.