Vice President of Central Operations

About the role

The VP of Central Operations serves as the architect of Aesthetic Partners' enterprise operating model. This is a centralized, infrastructure-focused role, not a field operations position. The focus is on building the systems, governance structures, and cross-functional processes that enable consistent execution across 35+ locations nationally. Success is measured by the ability to create scalable infrastructure that empowers the field organization to execute effectively, not by direct clinic oversight.

Responsibilities

• Enterprise Operating Model Design and Optimization
• Build frameworks that create consistency across brands, markets, and regions
• Establish centralized cadences: KPI reviews, business reviews, and leadership reporting
• Develop standard operating procedures and accountability mechanisms
• Translate executive priorities into actionable implementation plans
• Strategic Program Management
• Lead enterprise-level operational initiatives and strategic projects
• Partner with department leaders to ensure cross-functional alignment and execution
• Develop implementation roadmaps, communication plans, and operational timelines
• Monitor progress, identify barriers, and drive resolution
• Communications & Alignment
• Build communication frameworks that improve clarity and alignment across the organization
• Consolidate field communications into standardized, actionable messaging
• Develop operational dashboards and executive reporting tools
• Facilitate governance meetings and enterprise alignment forums
• Performance & Analytics
• Define enterprise KPIs and operational success metrics with executive leadership
• Build reporting structures and dashboards that support decision-making
• Prepare performance insights for leadership and board discussions
• Support forecasting, capacity planning, and initiative prioritization

Qualifications

• 7+ years in enterprise operations, centralized operations, PMO, or multi-site operational infrastructure
• Experience scaling operational systems in high-growth, PE- or VC-backed organizations
• Demonstrated success designing operating frameworks, governance structures, and cadences
• Strong cross-functional leadership and change management capabilities
• Proven ability to drive execution across organizations without direct operational ownership
• Strong analytical, organizational, and executive communication skills

Preferred Background

• Background in medical aesthetics, healthcare services, dental, dermatology, or consumer healthcare
• Experience with M&A integration and operational scaling
• Consulting, enterprise transformation, or operational excellence background
• Familiarity with Asana, Monday.com, Smartsheet, or Microsoft Project
• MBA or equivalent preferred

What Success Looks Like

• Enterprise operational rhythms are standardized and consistently executed
• Leadership teams have improved visibility, alignment, and accountability
• Integration processes become scalable and repeatable
• Organizational communication is centralized and actionable
• Cross-functional initiatives move faster with greater execution discipline
• The organization builds infrastructure capable of supporting continued national growth

This Role Is Not For

• Candidates seeking a traditional regional or field operations leadership role
• Individuals who prefer fully structured environments with established processes
• Leaders who prefer tactical execution over enterprise systems thinking