Vice President Multi-Site Operations, Alpha - $200,000/year USD

About the role

Alpha operates premium K–12 campuses where families pay for an environment that is safe, consistent, and tour-ready every single day — not just on event days. You'll own that standard across the Northeast: Manhattan as your primary campus, with regular travel to schools in CT, MA, and PA. Your work is the difference between a campus that feels premium and one that quietly degrades between executive visits.

The first year is heavy on standards-setting and vendor cleanup — codifying what "ready" looks like, building the audit cadence, replacing vendors who don't perform, and getting Campus Coordinators and Site Specialists onto a repeatable operating rhythm. As the region adds schools and your playbook stabilizes, the role shifts toward steady-state regional leadership: you become the operator the network leans on when a new campus opens, an emergency hits, or a standard needs to be rewritten.

This is a field role. If you want to manage from a dashboard, this is not for you. If you want direct ownership of whether 25+ schools feel premium every day — and the authority to make that happen — keep reading.

What You Will Be Doing

Seven distinct responsibilities define this role across the Northeast region:

• Conducting recurring on-site audits across Northeast campuses against documented standards for cleanliness, HVAC, safety, security, signage, landscaping, furniture, and tour-readiness — and translating findings into verified corrective actions
• Triaging facilities issues and emergencies, coordinating vendors, and closing tickets only after problems are verified fixed (urgent)
• Managing local vendor performance against SLAs, replacing vendors who miss repeatedly, renegotiating scopes, and holding hard accountability conversations on quality and cost
• Driving a weekly operating rhythm with Campus Coordinators and Site Specialists so each campus runs the same routines, not heroics
• Leading major campus upgrades (HVAC refreshes, decor refreshes, landscaping, AV/networking) on schedule and on budget, with minimal disruption to students
• Codifying global standards and AI-enabled procurement playbooks (using ticketing systems, IoT/predictive maintenance dashboards, and centralized sourcing) so every campus opens and operates consistently
• Producing crisp weekly written reporting on regional quality, vendor performance, escalations, and CapEx variance

What You Won't Be Doing

• Managing from a dashboard — this role requires regular physical presence at Manhattan and 20–40% travel to regional sites (CT, MA, PA)
• Designing new campuses from scratch or owning ground-up construction delivery — capital expansion sits with another team
• Setting enterprise-wide procurement strategy in isolation from the field — your standards are earned from walking the sites
• Inheriting clean reporting lines and formal authority over every person whose work you depend on — you'll drive accountability through clarity, written follow-up, and refusal to accept vague vendor timelines
• Accepting "tour-ready only when leadership visits" as normal — recurring issues get root-caused, not re-ticketed
• Reactive firefighting as a default mode — the audit cadence and predictive maintenance dashboards exist so you catch failures before they become complaints

Key Responsibilities

• Keep every campus in the Northeast region safe, premium, and tour-ready every day

Basic Requirements

• Based in New York City or within a commutable distance, willing to operate primarily out of the Manhattan campus with 20–40% regional travel
• Legally authorized to work in the United States without visa sponsorship
• 2+ years owning multi-site facilities, regional operations, hospitality operations, retail operations, or school operations
• Proven track record of holding vendor-managed services accountable for quality, cost, and SLA adherence across multiple locations
• Direct experience resolving urgent facilities issues (safety, HVAC, security, cleanliness) with measurable customer-experience impact
• Strong written operating cadence: issue logs, escalation notes, vendor follow-ups, weekly regional quality reports
• Demonstrated use of modern operations tools (ticketing systems, IoT/predictive maintenance, AI-assisted procurement or planning)

Nice-to-have Requirements

• Multi-site operations leadership in premium hospitality, luxury retail, private K–12, or healthcare networks serving high-expectation customers
• Experience standing up or rehabilitating a regional operating model where the prior one relied on heroics rather than standards
• Track record of replacing underperforming vendors and rebuilding a local vendor bench
• Background managing capital upgrade projects (HVAC, AV/networking, landscaping, interior refreshes) in occupied, customer-facing environments
• Experience working in an AI-first operating environment where playbooks, dashboards, and predictive systems do the rote work so people focus on judgment

About Alpha

Join the team building school around student growth. Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills. Roles with real student impact: Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members. Education work that pays like it matters: Alpha offers six-figure roles for people ready to help build a radically better school experience. A culture built for builders: Alpha is fast-moving, ambitious, and student focused. It's for people who want to improve the system, not maintain it. Alpha is where you can do the most meaningful work of your career. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time, W2 employee position with immediate access to benefits. All roles are year-long positions. The compensation level for this role is $200,000 USD/year. The payment period is weekly.