Vice President, Manager – Executive Assistant

Santander is a global leader and innovator in the financial services industry, evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

About the role

We are seeking a highly experienced and strategic Vice President, Manager – Executive Assistant to support senior executives within Global Markets while overseeing the New York Trade Floor CIB Executive Assistant population. This role calls for a dynamic professional with 15+ years of progressive administrative and managerial experience, exceptional organizational and communication skills, and the discretion to operate in a high-pressure, fast-paced environment. Beyond delivering seamless executive support, the successful candidate will serve as a trusted advisor to Global Markets Management, driving consistency, efficiency, and best practices across the EA team.

Responsibilities

• Oversee daily administrative operations for Global Markets within CIB, ensuring efficiency, professionalism, and compliance with firmwide policies.
• Develop, implement, and optimize administrative processes, office workflows, and team support and training models to increase productivity.
• Manage office facilities, supplies, budget, and vendor relationships, partnering with internal general services stakeholders to ensure seamless operations.
• Lead, coach, and develop the Executive Assistant population across Global Markets, ensuring consistent standards of excellence.
• Establish performance expectations, conduct evaluations, and deliver training to elevate EA capabilities.
• Manage workload distribution, succession planning, and professional development across the EA community.
• Serve as the escalation point for conflict resolution, performance challenges, and development needs.
• Drive engagement, collaboration, and retention by fostering a culture of recognition, accountability, and professional growth.
• Partner with Strategy & Business Development leadership on strategic priorities, operational initiatives, and cross-departmental projects.
• Lead initiatives to improve communication, knowledge sharing, and alignment across teams.
• Champion organizational culture by promoting collaboration, professional excellence, and a client-first mindset.
• Provide high-level support to Managing Directors, Executive Directors, and senior leadership, including complex calendar management, travel coordination, expense reporting, correspondence, and meeting preparation.
• Support franchise events and leadership offsites, including agenda development and end-to-end logistical oversight.
• Travel lightly (4–8 days per year) to CIB regional offices or to support CIB-sponsored marketing events.

Requirements

• Bachelor's degree or equivalent work experience.
• 15+ years of administrative experience supporting senior executives, preferably within Investment Banking, Financial Services, or Professional Services.
• Demonstrated leadership managing and developing a large Executive Assistant population, ideally across multiple business lines or locations.
• Proven ability to establish and monitor KPIs, implement performance management processes, and drive measurable improvements in team effectiveness.
• Exceptional communication, interpersonal, and relationship management skills.
• Highly organized, proactive, and adaptable, with the ability to manage multiple priorities under pressure.
• Strong business judgment, discretion, and confidentiality in handling sensitive information.
• Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and SAP Concur.

Schedule

This role is on-site.

Pay

The base pay range for this position is $86,250.00 – $155,000.00 USD annually.

Benefits

Santander offers a comprehensive benefits package designed to support you, your family, and your well-being. For detailed information, visit Santander Benefits - 2026 Santander OnGoing/NH eGuide.