Vice President, Infrastructure Services (Remote)

The Vice President, Infrastructure Services at AssistRx is responsible for the strategy, delivery, and continuous improvement of enterprise infrastructure and end-user technology services. This role oversees five key teams:

• Production Infrastructure
• Telephony
• Commercial off-the-shelf (COTS) support
• End-user technology and support
• Project Management Office

Responsibilities

Lead the shift from reactive to proactive support
Determine and execute the enterprise infrastructure strategy, including the roadmap for migrating from colocation to secure hybrid/cloud platforms and for embedding AI and automation
Build leadership bench strength and grow organizational capability in automation, platform engineering, and data-driven operations
Oversee the design, implementation, and operation of core infrastructure—servers, storage, cloud platforms, telephony, and end-user computing—ensuring high availability, performance, and reliability
Lead end-user technology services, including device lifecycle management and service desk operations
Manage incident, problem, and change management with a focus on root-cause resolution and operational stability
Own solution design for infrastructure and workplace technology, translating business needs into scalable, supportable architectures
Execute migration strategies (rehost, replatform, refactor, retire) with clear governance and business-case alignment
Drive the shift to proactive service management through monitoring, automation, and preventative maintenance, using cloud adoption to improve resiliency, observability, and standardization
Establish service levels, KPIs, and operational reporting to improve performance and user experience
Identify, prioritize, and operationalize AI use cases across infrastructure and service operations (e.g., predictive monitoring, intelligent ticket routing, virtual support agents, capacity forecasting)
Establish governance, standards, and measurable outcomes for AI adoption, ensuring cloud and data platforms provide the scalable foundation required

Requirements

• Bachelor's degree in IT, Computer Science, Engineering, or a related field; advanced degree preferred
• 10+ years of progressive leadership in IT infrastructure and service operations, including enterprise infrastructure, end-user computing, and service desk functions
• Demonstrated success driving operational transformation, service maturity, and metrics-driven service management and continuous improvement
• Strong financial management, vendor oversight, and stakeholder management skills, with experience managing executive leadership, business unit leaders, and technology leaders
• Strong knowledge of hybrid/cloud platforms, endpoint management, and ITSM practices
• Eligible to work in the United States
• Some travel will be required
• Available during Eastern Time business hours
• Direct experience leading cloud migration across legacy and hybrid environments preferred
• Experience with large-scale telephony infrastructure in a call center environment preferred
• Experience with Automation, Analytics, or AI-driven Operations preferred
• Healthcare or other regulated environment experience preferred

Benefits

• Supportive, progressive, fast-paced environment
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, and short-term disability insurance