Vice President Infrastructure and Operations

About the role

The Vice President, Infrastructure & Operations (VP I&O) leads the credit union’s technology infrastructure, end-user computing, and IT operations functions to deliver secure, resilient, and reliable services for members and employees.

Responsibilities

• Provide strategic direction and operational leadership for all infrastructure and IT operations functions, including on-prem and cloud platforms, network services, systems administration, identity and access management, endpoint services, and IT service management (ITIL) practices.
• Own and mature ITIL-based service management practices (incident, problem, change, request, asset/configuration) to ensure stable operations and high service availability.
• Define and monitor service-level objectives, operational metrics, and dashboards; lead root-cause analysis and corrective actions; and drive continuous improvement to reduce outages, improve mean time to restore, and enhance user/member experience.
• Ensure the recoverability and resiliency of critical services through robust backup, high availability, and disaster recovery strategies.
• Maintain and regularly test disaster recovery and business continuity plans; coordinate cross-functional exercises and remediation; ensure RTO/RPO alignment with business requirements; and report readiness, risks, and improvements to executive leadership and governance bodies.
• Establish and enforce infrastructure standards, configuration baselines, and lifecycle management practices across servers, network devices, endpoints, and cloud services. Partner with Information Security to prioritize and remediate vulnerabilities; ensure patching and configuration compliance; manage technology refresh cycles; and reduce operational risk through disciplined governance and documentation.
• Develop and manage the infrastructure and operations budget, including personnel, hardware/software, cloud consumption, and managed services. Forecast and track spend; identify cost-optimization opportunities (capacity planning, licensing, vendor consolidation); and ensure investments deliver measurable value while maintaining required performance, security, and resiliency.
• Lead third-party relationships supporting infrastructure and operations, including telecommunications, cloud providers, MSPs, hardware/software vendors, and support partners. Negotiate contracts and SLAs, manage performance and escalations, ensure vendor risk and due diligence requirements are met, and drive accountability for delivery, security, and compliance outcomes.
• Build, lead, and develop high-performing infrastructure and operations teams. Set clear goals, coach and mentor leaders and individual contributors, and ensure appropriate staffing and on-call/coverage models. Promote a culture of accountability, documentation, and continuous improvement; support training and succession planning; and lead change management efforts to drive adoption of new technologies and processes.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field (or equivalent combination of education and experience).
• 10+ years of progressive IT experience with significant responsibility in infrastructure and IT operations (e.g., network/systems, cloud operations, end-user services, data center operations).
• 5+ years of people leadership experience, including building teams, managing performance, and leading through change.
• Demonstrated experience with ITIL-based service management, including incident/problem/change management, metrics, and continuous improvement.
• Strong understanding of resiliency practices (high availability, backup, disaster recovery), operational monitoring, capacity planning, and service reliability.
• Experience operating in regulated environments with strong governance, audit readiness, risk management, and third-party/vendor management practices.
• Ability to communicate effectively with executives and business stakeholders; capable of translating technical concepts into business impact, risk, and cost.

Qualifications

• Master’s degree in Information Systems, Business Administration, Cybersecurity, or a related discipline (preferred).
• Experience in a credit union, community bank, or similarly regulated financial institution (e.g., familiarity with NCUA/FFIEC expectations, vendor due diligence, and audit support) (preferred).
• Hands-on leadership experience with hybrid infrastructure (on-prem + cloud), including Microsoft ecosystem (e.g., Windows Server, Active Directory/Azure AD/Entra ID, Microsoft 365) and modern endpoint management (preferred).
• Experience implementing and maturing observability and automation (monitoring/alerting, configuration management, infrastructure-as-code, scripting) to improve reliability and reduce operational toil (preferred).
• Industry certifications such as ITIL, PMP, CISSP/CISM, CCNP, Microsoft, AWS, or Azure certifications (preferred).
• Experience leading major infrastructure initiatives (data center modernization, cloud migration, network refresh, telephony/UC, SD-WAN, VDI) with strong change management and stakeholder alignment (preferred).

Skills

• Strategic thinking and leadership skills.
• Technical expertise in ITIL-based service management.
• Experience with resiliency practices and disaster recovery strategies.
• Strong communication and stakeholder management skills.
• Experience with hybrid infrastructure and Microsoft ecosystem.
• Hands-on experience with observability and automation tools.
• Leadership experience in major infrastructure initiatives.

Benefits

• A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays.
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account.
• An up to a 4% match on 401(k) contributions.
• Up to twelve weeks weeks of fully paid parental leave.
• An extensive Employee Assistance Program that provides personalized care options for your whole household.
• Able to perform the essential functions of the job away from an Elevations location may do so with the expectation that they are onsite at least fifty percent of the time over a two-week pay period.

Pay

$165,272.64 - $220,363.52 plus annual bonus.

Schedule

Regular, Full-time, Normal business hours.

Pay Period

Normal business hours.

Classification

Exempt.

Equal Opportunity Employer

Elevations Credit Union is an Equal Opportunity Employer.