Vice President, Infrastructure, Engineering & Operations

Responsibilities

• Serve as the primary interface to VA executive leadership, the COR, senior stakeholders, federal partners, and internal leadership.
• Lead executive briefings, KPI reporting, quarterly optimization reviews, governance discussions, and strategic decision-making forums.
• Establish and maintain governance structures, decision frameworks, escalation pathways, operating rhythms, and stakeholder engagement models.
• Develop a deep understanding of VA’s IT architecture, business operations, infrastructure priorities, modernization goals, funding posture, and ongoing transformation initiatives.
• Oversee development and execution of the Strategic Infrastructure Optimization Plan (SIOP), Multi-Year Modernization Roadmap, and related transformation strategies.
• Drive enterprise-wide modernization across hybrid infrastructure environments, including cloud, on-premises systems, data center operations, service delivery, and business office functions.
• Integrate SIAM, FinOps, infrastructure optimization, data center engineering, and operational improvement initiatives into a unified program strategy.
• Align program delivery with VA strategic priorities, portfolio needs, mission objectives, and funding models.
• Lead delivery across functional domains, including Infrastructure Optimization, Data Center Engineering & Operations, SIAM framework implementation, FinOps maturity, cost optimization, incident management, and operational excellence.
• Manage a large, multi-disciplinary team of 50+ personnel, including task leads, technical leads, delivery teams, and cross-functional stakeholders.
• Ensure all deliverables meet client expectations for quality, timeliness, accuracy, compliance, and mission impact.
• Champion Agile methodologies, performance-driven delivery models, transparent reporting, and continuous improvement practices.
• Define, track, and report KPIs, OKRs/KRs, automation targets, service delivery metrics, operational performance measures, and executive-level outcomes.
• Use data analytics, dashboards, and performance reporting to inform decision-making and improve program outcomes.
• Conduct quality assurance reviews, performance assessments, risk reviews, and program health evaluations.
• Drive innovation, operational maturity, technical excellence, and continuous improvement across all program workstreams.
• Maintain enterprise risk registers, mitigation strategies, compliance documentation, audit readiness materials, and disaster recovery posture.
• Oversee incident management, response processes, system reliability improvements, service delivery maturity, and operational support functions.
• Manage T&M level of effort, monitor underburn, identify resource gaps, and recommend reallocation strategies.
• Oversee cost models, ROI tracking, financial governance, portfolio alignment, and financial optimization activities.
• Present and defend program strategies, delivery decisions, risks, tradeoffs, and recommendations clearly and confidently in both individual and team discussions.
• Document and report on value delivery across IT initiatives to demonstrate impact and drive informed decision-making.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Information Resource Management, Business, Engineering, or a related field. Equivalent professional experience may substitute for a degree.
• 15+ years of experience leading large-scale federal IT programs, enterprise technology initiatives, or complex multi-workstream delivery environments.
• Experience supporting VA, OIT, or similar federal health, benefits, or mission-focused IT environments.
• Proven ability to manage large, complex, multi-disciplinary programs and teams, including 50+ personnel, task leads, and cross-functional workstreams.
• Strong expertise in program governance, executive reporting, KPI development, performance management, stakeholder engagement, and strategic planning.
• Deep understanding of Agile methodologies, project management practices, performance-driven delivery, and continuous improvement models.
• Experience with hybrid infrastructure environments, including cloud platforms, on-premises infrastructure, and data center operations.
• Experience with infrastructure modernization, data center operations, SIAM implementation, FinOps maturity, cost optimization, incident management, and/or site reliability improvement.
• Experience using data analytics, dashboards, executive scorecards, and performance measurement to improve program outcomes.
• Demonstrated ability to drive technical innovation, operational excellence, risk management, compliance, and audit readiness.
• Exceptional written, verbal, and visual communication skills, tailored to diverse audiences and stakeholder groups.