Vice President - Infrastructure, Operations, & Platforms
Job Summary
The VP of Infrastructure, Operations & Platforms plays a critical role for Trucordia's strategy. You own the technology that runs the business every day and the shared platforms that Product, Data & Analytics, and Security build on. The role exists because our growth depends on shipping AI products quickly, securely, and repeatably, and that requires modern platform capability rather than traditional business operations.
Duties & Responsibilities
Operating the platform capabilities that Product, D&A, and AI teams consume—continuous integration and delivery pipelines, infrastructure-as-code, observability and monitoring, secrets management, identity services, deployment automation, and the AI-enabling platform services (model orchestration, evaluation infrastructure, retrieval and grounding services) that our roadmap requires. You run this as a product: intake from Product leadership, published roadmap, SLAs, capacity reserved for unplanned needs. Platform adoption is your primary measure of success.
Public cloud strategy and operations including landing zones, reliability engineering, and cloud financial management. You set the architecture and run the environment that everything else builds on.
End-User Services, Service Desk & ITSM
Employee technology experience across 200+ locations: device lifecycle, productivity and collaboration tooling, AI-enabled employee assistance, and identity-driven access. Modern service desk with shift-left automation, self-service, and AI-assisted resolution. Disciplined ITSM (incident, change, problem) measured by employee productivity, not just ticket throughput.
Operate and evolve a modern zero-trust network architecture spanning headquarters and all branches, delivered through cloud-based secure access services. Branch connectivity, wireless, and physical infrastructure standards including a repeatable Day-1 integration playbook for acquired entities.
Shared resourcing across your function; identity cutover, network onboarding, endpoint enrollment, application rationalization. You own integration cycle time and the tradeoff conversations with the executive team when integrations compete with platform and product work for the same capacity.
The CISO defines policies, standards, and control requirements. You operate the technologies that fulfill them; enterprise identity, endpoint detection and response, network security enforcement, and the operational tooling that runs the environment. You select, implement, and run the tools; the CISO confirms controls meet policy. First responder, with the CISO, during incidents.
PE-grade discipline on a complex multi-vendor stack: contract terms, exit ramps, data portability, TCO transparency. Build vs. buy vs. partner decisions grounded in scalability across acquired entities.
Qualifications
15+ years in technology infrastructure and operations, including 5+ years in a senior leadership role at a multi-site enterprise.
Demonstrated experience operating an internal developer platform or shared services function as a product — with measurable adoption and engineering-velocity outcomes — not just managing operations underneath one.
Hands-on track record running public cloud platforms at scale with cloud financial management discipline.
Direct experience with zero-trust network architectures, modern enterprise identity, and managed detection and response operations.
Demonstrated experience modernizing a traditional ops organization toward cloud-native, automation-first operating models.
Experience integrating acquired companies onto a common technology stack — preferably in a PE-backed or roll-up environment.
Clear point of view on the operating model between security policy ownership and security technology execution.
Strongly Preferred
Experience supporting AI/ML product delivery from a platform perspective: model orchestration, evaluation infrastructure, MLOps tooling, secure inference at scale.
Insurance, financial services, or other regulated-industry experience.
Prior PE portfolio company experience and comfort operating against a value-creation plan.
Additional Information
Please see our company Benefits:
Medical, Dental, Vision
Life and AD&D insurance
FSA / HSA
Commuter & Child Care FSA
Cancer Support Benefits
Pet Insurance
Accident & Critical Illness
Hospital Indemnity
Employee Assistance Program (EAP)
11 Paid Holidays
Flexible PTO
401K
Trucordia Insurance Services, LLC and its affiliates (collectively, the “Company”) is aware of scams involving false offers of employment with the Company. The false offers use fake websites, email addresses, group chats and text messages. The Company does not (a) interview prospective candidates via instant message or group chat; (b) request banking or credit card information during the interview process; or (c) require candidates to purchase products or services or process payments on its behalf as a condition of any employment offer.
Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy.
Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.