Vice President, Infrastructure Operations

About the role

TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world's premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world's premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

The Vice President of Infrastructure Operations will serve as the operational leader and second-in-command to the SVP, Global Infrastructure. This role is responsible for running the day-to-day global infrastructure operations across TKO's enterprise and event environments, ensuring availability, performance, and compliance across network, cloud, endpoint, collaboration, and identity platforms. This position is accountable for establishing operational excellence, service reliability, and continuous improvement across UFC, WWE, IMG, PBR, and OLE brands. The VP will lead 24 × 7 global operations, manage vendor performance, and drive standardization, automation, and efficiency across the hybrid environment as TKO continues its separation from Endeavor and builds a greenfield IT platform.

Responsibilities

• Lead global 24 ×7 infrastructure operations encompassing endpoint management (Intune/JAMF/Endpoint Central), and messaging collaboration (M365/Slack/Box/Zoom) service reliability.
• Serve as Incident Commander for high-severity outages and lead post-incident reviews, communications, and RCA delivery.
• Partner with Service Delivery leadership and ServiceNow operators to mature Infrastructure ITSM processes (Incident, Problem, Change Request, CMDB, Knowledgebase) and drive service-level accountability across all teams.
• Develop and enforce SLOs/SLIs, error budgets, and capacity standards to ensure continuous service availability and performance.
• Oversee reliability engineering (SRE) and automation initiatives to reduce toil and improve resilience.
• Manage vendor relationships and commercial performance for key partners (e.g., Microsoft, Palo Alto, Okta, CrowdStrike, Lumen and other ISPs).
• Govern OPEX and maintenance CAPEX budgets, lead FinOps cost optimization, and identify measurable efficiency gains.
• Partner with Security, Compliance, and Audit