Vice President, HR Technology & Operations

About the Role

Suffolk’s People and Culture (HR) leadership team is evolving to support the significant growth of the company. We are looking for a passionate HRIS leader to drive the infrastructure that modernizes and scales the employee experience. This role will lead the transition to Oracle HCM, strengthen technology and process architecture, and introduce AI into our employee ecosystem.

As the VP of HR Tech and Operations, you will define and drive the vision, strategy, and product roadmap for capabilities spanning the full employee lifecycle—ensuring our systems, workflows, and data models operate as an integrated, scalable, and high-performing ecosystem. You will build a team of Product Managers/Analysts while partnering closely with P&C COEs, IT, and business stakeholders to support the growth of our business and workforce.

This role requires an on-site presence 4 days a week in our Boston office, which offers free parking, a free on-site gym and cafeteria, and other perks that contribute to a great culture and unique employee experience.

Responsibilities

• Lead Suffolk’s transition to Oracle HCM in partnership with IT, Oracle, and the Systems Integrator, including company-wide change management strategy to drive adoption.
• Define and lead the long-term vision, roadmap, and governance model for the product strategy and foundational HR capabilities across the employee experience.
• Translate P&C priorities, operating models, and workforce insights into cohesive product experiences, scalable solutions, and AI-enabled workflows.
• Operate as the central lead from P&C on Suffolk’s efforts to introduce AI into day-to-day processes and forward-thinking priorities.
• Establish and track success metrics that measure product performance, data integrity, efficiency, and employee experience outcomes.
• Ensure the design and delivery of product features and enhancements to keep pace with transformation across P&C services and solutions.
• Optimize the current P&C service delivery model in preparation for transition to Oracle HCM.
• Partner with the P&C Ops team and Talent team to evaluate current onboarding and orientation and contribute to the design of a new “Year One Re-Imagined” program.
• Improve current state processes by introducing automation, AI capabilities, and metrics.
• Partner with the CPO to design, hire, and inspire the team that will support the transition to Oracle HCM and day-to-day HRIS execution.
• Prioritize the development of the team to continuously improve their HR technology expertise, data/insight fluency, and collaboration across the broader P&C team.
• Foster a culture of innovation by bringing market insights, product best practices, and emerging HR technology trends into the strategy and design process.
• Partner with HR COEs and IT to drive delivery excellence, manage dependencies, and ensure successful execution of product initiatives.
• Influence senior stakeholders on technology, data, and process implications—advising on risks, trade-offs, and strategic investment priorities.
• Partner with P&C leadership to improve technology and data fluency across the P&C population.
• Represent P&C in Suffolk-wide governance forums, planning cycles, and cross-functional product integration efforts.

Qualifications

• Demonstrated success leading a transition/implementation to Oracle HCM.
• Extensive experience leading large-scale HR technology and HR modernization initiatives with demonstrated success harmonizing processes, data, and platform configurations across a global enterprise.
• 10-12+ years in HR Technology, HR Product Management, or HRIS with a strong track record of driving complex, cross-functional product builds, enhancements, and transformations.
• Broad familiarity across HR functional areas (e.g., Talent Acquisition, Total Rewards, L&D, Payroll, etc.) to support coherent, end-to-end process design and cross-functional alignment.
• Strong program and project management capability, with the ability to manage cross-functional teams, navigate dependencies, and identify and mitigate risks across company-wide initiatives.
• Exceptional strategic thinking and product storytelling skills, with the ability to translate complex technical or process concepts into clear, compelling product direction that drives awareness and adoption.
• Demonstrated ability to lead through complexity and organizational change, influencing leaders across HR, Technology, and the business to deliver outcomes.
• Demonstrated expertise in HR product capabilities and platforms with strong acumen in HR operating models, process design, and foundational data structures.
• The ability to explain complex product and technology trade-offs to senior executives and the value of ongoing investment in HR products.

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand, and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception, and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking may be required.

Pay

Base Salary for this position is just one component of Suffolk’s total compensation package. Actual salaries may be based on several factors including, but not limited to, a candidate's skill set, experience, education, and other qualifications. Suffolk offers a comprehensive benefits package as part of its overall compensation strategy.