Vice President, Global Operations Management & AIOps

TransUnion’s Global Infrastructure, Engineering & Operations (GIO) organization delivers the infrastructure, cloud, and operational technology services that support TransUnion's global business operations and technology transformation initiatives.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

About the role

The Vice President, Global Operations Management & AIOps will lead global technology operations, driving service reliability, operational excellence, incident management, automation, observability, and AI-enabled operations across infrastructure, cloud, network, platform, and regional operations. This role reports directly to the Senior Vice President, Global Infrastructure, Engineering & Operations and serves as a key leader in modernizing operational practices while ensuring the reliability, performance, and scalability of critical technology services.

Responsibilities

• Establish and execute a modern global operations strategy that improves service reliability, enhances operational transparency, and accelerates the adoption of automation and intelligent operations capabilities.
• Lead and evolve the global operations model across enterprise infrastructure, cloud platforms, network services, and regional operations teams.
• Improve service availability and reliability through enhanced monitoring, restoration practices, operational accountability, and continuous improvement initiatives.
• Lead major incident and problem management programs, including executive communications, root cause analysis, corrective action governance, and post-incident review processes.
• Drive adoption of observability, event correlation, automation, and AIOps capabilities to improve issue detection, reduce operational noise, and accelerate service restoration.
• Partner with infrastructure, platform, engineering, cloud, and cybersecurity leaders to implement service-based operating models with clear ownership, service health metrics, runbooks, and operational standards.
• Collaborate with engineering and business stakeholders to ensure operational readiness for new services, technology deployments, and production changes.
• Develop executive reporting and operational dashboards that provide visibility into service health, incidents, availability, risk, and operational performance.
• Lead enterprise-wide initiatives focused on operational modernization, automation, reliability engineering, and continuous service improvement.
• Build, develop, and mentor a high-performing global operations leadership team focused on accountability, customer impact, transparency, and operational excellence.

Requirements

• 15+ years of experience leading large-scale technology operations, infrastructure operations, site reliability engineering, or enterprise operations functions within complex global organizations.
• Demonstrated experience managing 24x7 operational environments while driving continuous improvement in service reliability, availability, and operational performance.
• Proven success leading major incident management, problem management, operational governance, and service reliability programs across enterprise technology environments.
• Experience implementing operational transformation initiatives involving automation, observability, AI-enabled operations, or service management modernization.
• Strong leadership experience building and developing global teams while fostering accountability, collaboration, and operational excellence.

Skills

Required

• Deep knowledge of IT Operations Management (ITOM), Service Management (ITSM), incident management, problem management, and service reliability practices.
• Experience with observability, monitoring, telemetry, event management, and operational analytics platforms.
• Understanding of cloud operations, infrastructure operations, network operations, and hybrid technology environments.
• Experience implementing automation, orchestration, workflow management, and AI-assisted operational capabilities.
• Knowledge of operational governance, service health metrics, risk management, availability management, and production readiness frameworks.

Preferred

• Experience implementing AIOps strategies leveraging intelligent alerting, event correlation, predictive analytics, and automated remediation capabilities.
• Familiarity with Site Reliability Engineering (SRE) principles, reliability engineering practices, and modern service operations frameworks.
• Experience leading enterprise-scale operational transformation initiatives across cloud, infrastructure, and platform environments.
• Strong background in executive reporting, operational performance analytics, and technology service portfolio management.
• Experience driving automation programs that reduce manual effort, improve consistency, and increase operational efficiency.

Benefits

At TransUnion, benefits are designed to help you feel well, do well, and plan well—from day one.

For Your Health

• Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• Spousal, domestic partner, and other eligible dependent coverage available on select plans.
• Tax-advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection

• Company-paid basic life and AD&D insurance.
• Optional voluntary life and AD&D for you and your family.
• Short- and long-term disability coverage.
• Optional legal plan, pet insurance, and travel accident coverage.

For Your Family

• Adoption assistance and fertility planning coverage.
• Caregiver support, including a complimentary Care@Work membership.
• Dependent Care FSA with possibility of an employer match.
• Up to 12 weeks of paid parental leave with eligibility for a gradual return.

For Your Future

• 401(k) with employer match and Employee Stock Purchase Plan (ESPP).
• Financial wellness resources, career coaching, and optional long-term care insurance.

For You

• Tuition reimbursement.
• Flexible time off for exempt employees or paid time off for nonexempt employees.
• Up to 12 paid holidays per year.
• Commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off.
• Corporate volunteer events.

For Your Wellness

• 24/7 support including professional therapy, coaching, and emotional well-being programs.
• Guided meditation and resources that support physical, mental, social, and financial wellness.

Pay

The U.S. base salary range for this position is $193,500.00 - $406,500.00. Actual compensation is based on careful consideration of factors such as education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, full-time non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.