Vice President, Global Networks

Core Work Activities

• Global Network Services Leadership
• Provides leadership, oversight, governance and strategic direction related to the infrastructure services that are required to enable the delivery of IT services
• Provides technical leadership, oversight, standardization and validation of the overall network architecture and effectiveness of the infrastructure servers
• Sponsors the efforts on research, design, and implementation of software components that are standards based, high performance, highly available and secure delivering the required business functionality.
• Educates internal and external users of the technologies to continually improve the knowledge and skill-base of the organization on how best to operate and support the server services
• Network Service Technologies include: - Network Load Balancers
• Dynamic Host Connection Protocol (DHCP)
• Network Access Control (NAC)
• Network Routers and LAN Switches
• Global Traffic Management
• Content Delivery Networks
• Network Capacity Management
• Telecom Vendor Management
• VOIP, SIP, SSB technologies and delivery methodologies
• PBX technologies
• Voicemail technologies

Managing Network Processes & Tools

• Works with direct reports to facilitate consistent delivery of network service delivery
• Facilitates compliance with the standard set of tools and processes that will drive consistency and predictability with the network for all client groups including:
• Estimating standard tools and processes, incorporating flexibility for small and large projects
• Deployment standard tools and processes
• Maintains projects for adherence to defined network delivery processes
• Communicates to IT Delivery leaders opportunities to create broader IT related and corporate standards and policies where necessary
• Communicates important network program changes that affect service provider and/or Marriott operations

Stakeholder Partnership and Management

• Manages network in partnership with IT teams, business partners and providers
• Provides project management of business projects
• Oversees effective reporting within the network team
• Leads project reviews with team
• Manages day-to-day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations
• Maintains projects for alignment with defined business case process
• Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
• Maintains service level reporting to managed network
• Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels
• Assists with application, development and maintenance of service provider project management standards and tools
• Collaborates across IT delivery and engages service providers to ensure client satisfaction
• Works with network service providers
• Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of agreement
• Works with team to progress the service providers services to match client needs
• Facilitates team and service provider compliance with the agreement
• Validates service levels meet business needs
• Supports the IT organization
• Provides input to IT’s business strategy and planning as needed
• Supports and follows defined IT Governance decision rights, standards and practices
• Emphasizes accuracy and effectiveness of estimating and planning management with team
• Provides input to business/discipline and continent IT budgets

Continuous Improvement

• Drives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry
• Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
• Works with application development service providers, IT teams, and business partners to implement continuous improvement activities
• Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction