Vice President, Field Services and Maintenance Management - CSX Account

About the role

The Vice President, Field Services and Maintenance Management - CSX Account role is a full-time position under the Job Family: Field Technical Service. Reporting to the Regional Vice President, Services – Americas, this role leads a seasoned field services team across multiple corporate verticals.

Responsibilities

• Lead service execution for the CSX Services account on materials, technical support, and fleet reliability execution efforts
• Champion issue resolution and problem solving inside of Wabtec for CSX
• Be responsible for the financial performance and overall growth of all parts, repair, and field service activities for the CSX account
• Establish and lead the services growth strategy for the account
• Participate in identifying and promoting New Product Introduction (NPI) programs to address market needs
• Work closely with the commercial team to ensure appropriate sales coverage and opportunities to achieve the services orders plan
• Responsible for the overall management duties for assigned Service Managers and Technical/Material team for the CSX account
• Provide effective leadership for assigned personnel regarding salary planning, performance appraisals, career coaching and development, and disciplinary action, as required
• Lead efforts to ensure Customer Service excellence and implement Operational Safety Policy instructions and conduct fieldwork in compliance with all applicable regulations and employee safety practices
• Ensure operational excellence in the areas of integrity, controllership, and compliance
• Leverage Productivity tools to drive Purchased Labor and Material, Variable Cost, and Base
• Assist and provide inputs for short and long-term business planning (i.e. Op Plan, STRAP)
• Work closely across the Services leadership team to investigate, analyze, and resolve customer issues in a timely manner

Requirements

• Undergraduate degree in business, science, engineering, technology or related discipline
• Minimum of 8 years of experience in field services including working with all aspects related to customer and contract management
• Minimum of 5 years of experience in leadership roles including building and leading complex and large professional teams
• Minimum of 3 years of direct management experience leading customer success functions
• Willing to work out of the CSX Services office located in Jacksonville, FL
• Must be willing and available to travel 30%+ of the time
• Ability to proficiently communicate in English
• Dynamic leadership ability and an extraordinary level of commitment towards the success of the team and account
• A high level of dependability, a great attitude, and an ability to work well with a team towards achieving a common goal

Qualifications

• Graduate degree in Engineering or Business Administration (MBA)
• Exceptionally strong and proven business and financial acumen
• Demonstrably strong operations background
• Extensive and successful previous experience interacting with and presenting to customers at the executive level
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Six Sigma training or equivalent Quality training
• Strong customer service mindset
• Previous Field Service leadership experience
• Prior Contract negotiations experience
• Ability to interface and influence at all levels of the customer’s organization

Skills

• Proven leadership and management skills
• Strategic thinking and problem-solving abilities
• Excellent communication and interpersonal skills
• Strong financial acumen and budget management
• Experience with customer relationship management
• Knowledge of industry standards and best practices

Benefits

Wabtec offers competitive compensation, comprehensive benefits, and a supportive work environment. The base pay range for this role is $199,100 - $283,600, with additional opportunities for bonuses and incentives based on performance.

Pay

The starting salary for this role is $199,100 - $283,600, with opportunities for bonuses and incentives based on performance.

Schedule

This role requires a combination of remote work and occasional travel to the CSX Services office in Jacksonville, FL.