Vice President, Club at Kingsmill $110,000.00 - $115,000.00

Key Responsibilities

• Drive Membership revenue growth through increased initiation fees, dues growth, Member retention, and net Members.
• Own membership financial performance, including forecasting dues and initiation fee revenue, monitoring trends, and identifying opportunities for improvement and corrective action.
• Work with the Home Office in the selection, hiring, and training of the Membership sales team.
• Lead and manage the Membership sales team by ensuring accountability to lead measures, sales activity, and commitments through effective WIG (Wildly Important Goals) meetings and ongoing sales coaching.
• Support direct membership sales efforts as needed to achieve club goals.
• Lead the collections effort in Member AR, through signing Members up in Autopay, enforcing no charge policies, and calling Members with outstanding balances as needed.
• Personally engage with outgoing Members to identify opportunities for retention and gather feedback to improve the overall club experience.
• Develop and enhance Member value through creative programming, exclusive benefits, and elevated Member experiences.
• Maintain consistent communication with Members regarding upcoming events, Club enhancements, property maintenance updates, and other important Club information.
• Serve as an advocate for member benefits by protecting existing exclusive offerings and presenting new benefit opportunities to Executive Leadership and Home Office teams.
• Create meaningful pathways for Member engagement through programming initiatives, “clubs within the club,” and social integration opportunities that foster lasting relationships among Members.
• Hold regular meetings and walk arounds with the Resort General Manager and the Operations Team to ensure that the Club’s amenities are neat, clean, and orderly at all times.
• Represent the Club both within Kingsmill and outside the gates by actively participating in community events and major events associated with William & Mary to increase visibility and strengthen relationships outside the Club and community.

Qualifications

• Proven experience in Membership sales, hospitality, private club management, or relationship-based sales leadership.
• Strong financial acumen with experience forecasting revenue and analyzing performance metrics.
• Demonstrated leadership and team management skills with a focus on accountability and performance coaching.
• Exceptional interpersonal, communication, and relationship-building abilities.
• Passion for delivering outstanding Member experiences and creating a strong community culture.
• Ability to work collaboratively with Executive Leadership, Home Office, Resort Staff, and external community partners.
• Highly organized, proactive, and results-oriented.

Preferred Attributes

• Experience working in private clubs, hospitality, country clubs, or luxury service environments.
• Familiarity with Member engagement programming and retention strategies.
• Strong community presence and networking capabilities.