Vice President, Client Reporting And Communication

About the role

HarbourVest is embarking on a multi-year effort to redefine our Global Client Reporting and Communication processes. As the Vice President, Client Reporting and Communication, you will play a pivotal role in this transformation, demonstrating technology, automation, and process innovation to improve the client experience, operational efficiency at scale, and business insight.

Responsibilities

• Oversee the day-to-day run of Client Reporting, ensuring operational consistency, accountability, and effective execution across regions and teams.
• Guide the direction and delivery of the transformation process related to Client Reporting.
• Define how client reports are generated, distributed, and employed to boost client experience, scalability, and business understanding.
• Define and lead a comprehensive multi-year change roadmap across reporting processes, platforms, data, and operating models, aligning priorities with firm strategy and evolving client expectations.
• Partner with senior leaders across Client Experience, Product, Investment, Client Operations, Technology, and Client Data to modernize reporting capabilities through automation, workflow redesign, and digital enablement.
• Promote the adoption of technology and process advancements to decrease manual tasks, boost speed and accuracy, and offer more dynamic, insightful, and scalable reporting solutions.
• Establish governance, performance indicators, and oversight structures to ensure reporting quality, consistency, risk oversight, and continuous improvement across the reporting ecosystem.
• Translate client, business, and operational needs into strategic reporting capabilities, ensuring solutions balance usability, efficiency, scalability, and regulatory or policy requirements.
• Lead, mentor, and develop managers and senior team members, building an organization that adopts innovation, accountability, collaboration, and a high standard of client service.
• Cultivate a culture of continuous transformation by identifying emerging opportunities in reporting technology, automation and analytics to keep the function forward-looking and competitive.

Qualifications

• A BA/BS or equivalent background is required. An advanced degree or equivalent experience is preferred.
• Significant professional experience in client reporting, investment operations, client experience, transformation, or a related role in financial services or asset management is also preferred.
• Shown success leading large-scale initiatives, including process redesign, technology implementation, automation, and operating model evolution.
• Proven ability to lead through influence across senior collaborators and cross-functional teams in a complex, matrixed environment.
• Strong grasp of the processes involved in client reporting, data dependencies, service delivery, and the potential to advance outcomes through digital tools and workflow automation.
• Strong critical thinking and execution skills, with the ability to connect long-term vision to measurable business outcomes and implementation plans.
• Confirmed people leadership experience, including developing leaders, building high-performing teams, and driving engagement through periods of change.
• Good judgment, integrity, and a methodical approach to governance, risk management, and control frameworks.

Experience

• 10+ Years of Client Reporting experience (Manager level, VP, SVP, or MD)

Pay

Base salary range: $160,000.00 - $190,000.00. This role is eligible for a discretionary annual bonus, determined based on individual and overall firm performance. Total compensation may also include eligibility for long-term reward programs and a comprehensive total rewards package that may include retirement, health, insurance, paid time off, and wellness programs.

Schedule

This position will be a hybrid work arrangement. You will receive 18 remote workdays per quarter to use at your discretion, subject to manager approval. For example, you may choose to work in the office 4 days per week and take one remote day weekly (typically 13 weeks per quarter), leaving 5 additional remote days to be used as needed.