Vice President, Client Partnership

About Client Partnership

At Huge, Client Partnership is the engine that powers business ownership and the definitive driver of enterprise value. We are accountable for holistic portfolio health—balancing high-stakes relationship stewardship with surgical P&L integrity. Success requires a "triple-threat" leader: a strategic confidant within the client’s matrix, a relentless operator who unlocks new growth, and a champion for the internal teams delivering groundbreaking craft.

About the Role

The VP, Client Partnership, is responsible for providing both strategic and tactical leadership for multiple clients within a portfolio. They serve as the senior partner and confidant for clients as well as internal cross-disciplinary teams to ensure the quality of the relationship and work product. The VP, Client Partnership, will manage a team who are responsible for day-to-day account operations and relationship management. They consistently demonstrate excellent team management skills and operational/business management capabilities in order to drive successful engagements. They're passionate about the digital space, creative work, and developing amazing user-branded experiences.

Qualifications

• 10+ years of experience
• You've led complex, large-scale client engagements in a digital agency, consultancy, or tech-services powerhouse
• A proven track record of managing $5M+ of client work where quality, efficiency, and financial health are never compromised
• Experience leading large, cross-disciplinary teams (20+)
• You know how to lead through others and build a culture of accountability and curiosity
• Experience with overall account management, account growth, and leadership of cross-functional teams to develop approaches and targets that meet the business goals of our clients
• The ability to develop overall engagement strategy and work with department heads, discipline leads and project teams to execute plans
• Constant work to expand contacts with key client executives and maintain strong post-engagement relationships introducing new opportunities accordingly. The end goal is growing/developing long-term DAOR relationships
• Management of portfolio profitability; working with EDs to develop and negotiate statements of work, and ensuring the work is delivered on budget
• Ability to identify needs that the client may not recognize and ensure that approaches and solutions are linked to objectives and future needs
• Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
• Experience working with engagement teams to ensure account work is projected accurately and effectively and efficiently planned and staffed with all deliverables are prioritized accordingly
• Leading strategic development of new business pitches from RFP response to closing accounts including MSA and contract negotiations
• Strong presentation, verbal and written skills as well as proven ability to develop well-positioned and thoughtful documents and presentations
• A genuine eagerness to work with mentor, encourage and learn from a diverse and talented team

About Huge

Huge is a design and technology company. We create products and experiences that grow the world's most ambitious brands. We do this by designing experiences for people, not users, and uncovering new sources of growth by leveraging our creative talent, our proprietary platform LIVE and unlocking the advantages brought to us by emerging technologies. We believe all experiences should be intelligent, shoppable and unique to every brand. Huge's nearly 1,000 thinkers, tinkerers, makers and creators, have been problem-solving across North America, Europe, and Latin America for over 25 years.