Vice President Card Product Strategy - Ink
Job Summary
Join Chase Card Services as a Small Business Card Product Strategy Manager and help shape the future of Ink, our cash back card portfolio for small business owners. In this high-impact role, you'll partner across finance, risk, marketing, product, design, and analytics to uncover growth opportunities, optimize product features, and turn insights into decisions that elevate customer engagement and business performance.
Job Responsibilities
- Manage and optimize the product line for small business rewards cards
- Analyze portfolio metrics to identify growth opportunities
- Collaborate with cross-functional teams to deliver customer benefits
- Develop and prioritize strategic initiatives for market share growth to optimize rewards value while managing expenses
- Evaluate investments and articulate benefits to stakeholders
- Define and refine customer segmentation and product features
- Monitor competitive trends and translate insights into action
- Influence and build consensus across teams
- Present ideas to educate and persuade stakeholders
- Develop product roadmap strategy based on portfolio performance and competitive landscape
- Ensure adherence to risk and control expectations
Required Qualifications, Capabilities, And Skills
- 7+ years in financial product management with credit card experience
- Bachelor's degree required
- Proven experience managing product strategy and P&L
- Strong analytical and business acumen
- Customer-focused mindset with a track record of improving experiences
- Ability to collaborate and influence in a matrixed environment
- Experience with data-driven portfolio analysis
- Strategic thinker with attention to detail
- Strong leadership and team-building skills
- Able to manage multiple priorities effectively
- Commitment to risk and control standards
About Us
We are a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.