Vice President - Business Solution Analyst - U.S. Consumer Cards (Hybrid)

The Business Solution Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Responsibilities: Drive business impact by contributing to plan/product design, testing/piloting, and market launch effortsPre-empt issues and head off problems by ensuring cross line of business implications of the products are identified and resolved prior to the successful product launchUnderstand the business objectives, user needs, and define UX goal scopes, and plan design activities for a project, end to endPartner with business and technical stakeholder, to solve complex business and technical requirements, and drive intuitive user-centered solutionsUnderstand Americans with Disabilities Act (ADA) fundamentals to deliver acceptable creative designsStay up to date on current events in the industry that affect Citi’s bottom line to keep our products competitiveChallenge the current business as usual (BAU) design standards and constantly look for improvementLaunch digital features across multiple channels, and closely monitor, measure, and report on feature performanceAnalyze performance data to identify opportunities to improve user experiences, increase conversion, and optimize efficienciesAchieve stakeholder buy-in and ability to lead cross-functional work streamsWork closely with analytics, research and technology partner to ensure systems and programs are satisfying consumer needs and driving the businessCommunicate design and roadmap initiatives to outside groups (executives, product owners, development teams, etc.)Work with prototype developers, or prototype yourself, for rapid deploymentConvert ideas into basic wireframes to provide direction to UX and UI DesignersBe able to negotiate and diplomatically manage conflicting points of view, as well as influence others in the organization to ensure alignment and progressBe able to work with outside vendors and agenciesSupport different teams by facilitating team to team communicationLook for innovation outside of daily delivery that benefit the customer/companyAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 6-10 years of relevant experience in a product or creative positionSignificant experience managing complex business and technical solutionsDemonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams.Experience delivering with an agile methodology Education: Bachelor’s/University degree, Master’s degree preferred ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Digital Design Engineering ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Jacksonville Florida United States ------------------------------------------------------ Primary Location Full Time Salary Range: $125,600.00 - $188,400.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Jul 28, 2026 ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.