Consumer Product Sales Lead Analyst, Vice President (Hybrid)

About the Company

Citi, the leading global bank with 200+ million customer accounts, provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments, and accessing the capital markets on behalf of our clients. Our mission is to serve as a trusted partner to our clients by providing financial services that enable growth and economic progress.

About the Role

This role is part of the US Consumer Cards organization, a market leader in the credit card industry. US Consumer Cards delivers industry-leading products, advanced services, and payment systems that address clients’ evolving needs. The role sits within the Value team, which manages one of the largest portfolios in US Consumer Cards—with the most cardmembers and generating the highest returns. This portfolio is a strategic focus for the organization due to its size and profitability.

The successful candidate will apply a customer-centric mindset to design and deliver relevant customer communications across the customer lifecycle in collaboration with Marketing, Agency, Digital, and Legal teams. The role will manage all product communications and implement a robust pipeline of updates across various channels and touchpoints to strengthen customer understanding and use of Citi’s Value products (Diamond Preferred, Simplicity, and Secured credit cards).

Responsibilities

• Maintain and execute customer communications throughout the customer lifecycle and across all channels in partnership with Marketing, Agency, Digital, and Legal teams.
• Support communication strategy design and implementation for ad hoc projects across all customer channels, including new product development and delivery.
• Manage all portfolio marketing assets and related inventory (benefits guide, plastics, etc.).

Requirements

• 6-10 years of related experience.
• Bachelor’s Degree in economics, finance, accounting, engineering, mathematics, statistics, business, computer science, or a related quantitative discipline.
• Project management and time-management skills with the ability to manage multiple projects simultaneously.
• Strong creativity and sense of curiosity; self-motivated.
• Influencing skills—ability to work across multiple teams, functions, and businesses.
• Strong written and verbal communication skills.

Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement plan.
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off packages, including vacation, sick leave, and holidays.
• Discretionary and formulaic incentive and retention awards (for eligible employees).

Pay

Full-time salary range: $142,320.00 - $213,480.00.

Schedule

Full time.

Location

New York, New York, United States.