Vice President, BCM, Americas

Position Summary

Lead the design, governance, and execution of change for Contract Logistics in North America and LATAM—ensuring successful adoption and value realization for client implementations, WMS application upgrades, migrations, delivery and ongoing support, CIP Program deployments and adoption, operations support, implementation and ongoing CIP engineering, safety, security, quality and sustainability as well as ongoing strategic initiatives. Chair a BCM standardization focus area globally as head of a cross‑regional BCM steering committee establishing annual program focus areas, targets and coordinating progress across regions. Champion DSV’s Enterprise grade services and orchestrate all BCM functional areas to deliver standardized, scalable change that accelerates operational excellence.

Essential Duties and Responsibilities

Americas‑Specific Accountabilities

• Own the Americas change portfolio for strategic programs and client implementations, including mandatory migration programs and priority initiatives (e.g., DC migrations, client system integrations, Americas RP/Cargowrite upgrades).
• Land the WMS transition strategy and related roadmaps across the Americas, coordinating with global owners and local country teams to sequence cutovers and mitigate operational risk.
• Regional governance & cadence: run Americas BCM forums, project boards where necessary, and performance reviews; ensure alignment with division governance and country execution rhythms.
• Capability building: oversee Canada and LATAM BCM teams to ensure consistent use of best practice across BCM functional areas (Project Management & Training; Application & Integration; CIP & Process Optimisation; Process Engineering; Operations & Launch Support, S3HQ) and maintain direct reporting line oversight of the US country team to drive consistent standards and outcomes.
• Localization at scale: adapt global methods, communications, training, and readiness approaches to the Americas languages, cultures, and regulations while protecting global standards and success measures.

Cross‑Regional / Global Responsibilities

• Champion DSV’s (CL) Enterprise grade services and standards—drive CLPA and enterprise baseline disciplines and integrate with all six functional areas.
• Standardization & methods: co‑develop and enforce global BCM standards, artifacts, and KPIs across regions; align with enterprise frameworks.
• Functional area orchestration: ensure seamless handoffs across BCM functional areas (PM & Training, Apps & Integration, CIP, Process Engineering, S3HQ), with clear roles & responsibilities and escalation paths.
• Portfolio visibility: maintain an accurate, risk‑aware view of the change portfolio, resourcing, and benefits tracking; feed division‑level governance with status, risk/issue, and value‑realization narratives.
• Peer alignment: work with regional BCM heads (APAC, Europe, MEA) to share lessons learned, share resources, and synchronize approaches for global clients and cross‑border rollouts.

Primary Activities

• Change Strategy & Planning: lead divisional objectives within the region and manage stakeholders, change impacts, and integrated change plans tied to centralized project/program lifecycles.
• Communications & Engagement: craft executive narratives, country toolkits, FAQs, and leader briefings aligned to the Americas needs and global messaging.
• Governance & Reporting: drive disciplined reporting (schedule, budget, scope, quality, adoption) across the Americas change portfolio and escalate risks/issues appropriately.
• Continuous Improvement: harvest lessons learned across projects and regions; refresh standards and templates; mentor BCM Leads.

Success Measures (KPIs)

• Adoption & Proficiency: % user adoption by role; time‑to‑proficiency; training completion and effectiveness.
• Delivery Outcomes: on‑time/on‑budget implementations; migration cutover success rates; incident severity post‑go‑live.
• Value Realization: achievement of business‑case benefits (productivity, quality, SLAs); process standardization adherence.
• Stakeholder Health: sponsor engagement index; country leadership satisfaction; change network effectiveness.
• Method Compliance: utilization of enterprise‑grade service templates/standards; audit readiness; reuse of global templates across regions.

Required Skills & Competencies

• Strategic Orchestration: thinks portfolio‑wide; sequences change to protect operations and customer commitments.
• Operational Excellence Mindset: fact‑based, metric‑driven, continuous‑improvement orientation.
• People & Culture: builds high‑performing, diverse teams; fosters open communication and growth.
• Influence & Partnering: aligns senior leaders, regional heads, and functional partners on priorities and trade‑offs.
• Resilience & Delivery: navigates ambiguity; drives complex programs to outcomes.

Education & Experience

Bachelor’s degree or equivalent combination of education and work experience. Minimum 10 years of experience in a supply‑chain (warehouse/4‑walls) role with extensive experience in new business implementations, driving continual improvement and financial savings in operations, and prior leadership positions directing senior leaders.

Supervisory Responsibilities

Direct and indirect management of staff, including oversight of the U.S. country team and regional BCM leads.

Language Skills

• Excellent written and verbal communication skills in English.
• Spanish highly desired.
• Strong interpersonal communication (listening, speaking, reading, writing) and facilitation skills.

Physical Requirements

Use of hands to handle objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. Use of computer and telephone equipment. Vision requirements include close and distance vision. Must be able to travel by plane and automobile.

Work Environment

Rare exposure to fumes, airborne particles, or toxic chemicals. Noise level is usually low to moderate. Physical demands and environment are representative of those encountered while performing essential functions. Reasonable accommodations may be made for individuals with disabilities.

Pay

Base pay range: $210,000 – $260,000 annually. Actual compensation will be determined based on job‑related factors such as experience, skills, education, certifications, and geographic location.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details,