Vice President B2B Service Enablement

Overview

Vivvi is seeking a strategic and analytical operations leader to oversee the performance, systems, reporting, and growth of our backup care and platform services business. This role reports directly to the Chief Commercial Officer and partners closely with Client Success, Concierge, Finance, Enrollment, Tech, and provider network teams to drive operational excellence and scalability.

As the Vice President B2B Service Enablement, you will:

• Platform Operations & Performance
• Oversee operational performance of Vivvi’s backup care and platform services business
• Monitor key metrics including fulfillment, utilization, service delivery, performance against budget and client experience
• Analyze trends and identify risks and opportunities for growth
• Support operational scaling and capacity planning as the business grows
• Partner with the Tech Lead to ensure strong platform performance and reporting accuracy
• Concierge Operations & Escalation Management
• Oversee Concierge operational performance, workflows, and service quality
• Improve fulfillment outcomes, response times, escalation handling, and member experience
• Possess strong communication skills to present data and recommendations to leadership and enterprise clients
• Partner with Client Success teams to support client needs and handle escalations
• Network Operations & Growth Strategy
• Oversee network compliance, quality, provider performance, and coverage strategy
• Monitor fulfillment trends, operational outcomes, and geographic demand patterns to support network growth priorities
• Partner with Network leadership to prioritize expansion opportunities
• Systems & Reporting
• Build and own operational reporting, dashboards, KPI tracking, and forecasting
• Translate operational data into business insights and recommendations
• Use data to prepare executive-level reporting and client-facing presentations
• Manage the Tech Lead and external development partners to support app functionality, operational performance and overall platform improvements
• Lead Salesforce reporting and workflow optimization and improvement
• Leadership & Cross-Functional Coordination
• Cross-functional coordination across Concierge, Finance, Enrollment, Tech, and provider network teams to drive operational execution
• Coordinate with enterprise clients or client employees to lead operational escalations
• Drive strong communication, prioritization, organization, and follow-through across teams

Requirements

• Have 10+ years of operational leadership experience
• Have strong experience with analytics, reporting, forecasting, and systems
• Have advanced proficiency in Salesforce (required); Hubspot experience preferred
• Have experience scaling operational teams, service delivery models, or multi-site/service networks
• Have a background in operationally complex environments such as marketplaces, healthcare, staffing, hospitality, or customer operations
• Can identify trends in operational data and translate insights into action plans and operational improvements
• Are comfortable operating in fast-moving, high-growth environments
• Are a strong communicator with experience presenting data and recommendations to leadership and enterprise clients
• Are willing to travel as needed

Benefits

• Yearly salary between $150,000-$200,000
• Performance-based bonus opportunity
• Equity participation
• Comprehensive benefits package including medical, dental, vision, and 401(k)
• Flexible paid time off
• Discounted child care
• Opportunity to help scale and shape a growing business

Application

To apply, please visit hr.vivvi.com and include your resume.