Vice President, Application Support Manager

About the role

This role is located in Lake Mary/FL or Pittsburgh/PA. In this role, you’ll make an impact by:

• Diagnosing and resolving complex application issues rapidly to support stable operations and reduce downtime.
• Conducting post-mortem analysis to identify root causes and prevent future issues.
• Communicating technical issues clearly to non-technical stakeholders and collaborating effectively with developers and other partners.
• Maintaining composure during outages and high-priority incidents, often working under strict SLAs.
• Maintaining detailed system logs and incident reports to support tracking, reporting, and continuous improvement.

Responsibilities

To be successful in this role, we’re seeking the following:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Advanced certifications in application support or IT service management preferred.

Experience

Typically 6-10 years of experience. Knowledge of:

• Linux/Unix shell scripts for automation and understanding processing stages.
• Complex SQL queries and procedures for data analysis and debugging, with knowledge of Oracle and execution plans.
• Docker for containerization and Kubernetes for orchestration.
• App Engine to facilitate provisioning servers and scaling app instances based on demand.
• OneDesk as a centralized platform to streamline software deployment workflows.
• Kafka message broker for messages sent to different application topics and monitoring for lags.
• ServiceNow ticketing systems to request and transition with proper documentation.
• Interrogating logs through Splunk, including use in the ODH reporting system that hooks up with Nexen through plugins.

Requirements

Not specified.

Qualifications

Not specified.

Skills

Not specified.

Benefits

Not specified.

Pay

The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Schedule

Not specified.

Company Information

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.