Vice President, Application Support Manager
About the role
We are seeking a Vice President, Application Support/Production Services to join our Fund and Investor Solutions team. This role is located in Pittsburgh, PA or Lake Mary, LM.
Responsibilities
- Ensure high availability, performance, and operational stability of production systems.
- Cook up major incident response, service restoration, escalation handling, and stakeholder communications.
- Drive root cause analysis and permanent remediation for recurring incidents and platform issues.
- Partner with engineering and development teams to improve application resiliency, supportability, and release quality.
- Implement and enhance monitoring, alerting, and observability capabilities across applications and infrastructure.
- Oversee production readiness, change implementation, release support, and operational governance.
- Identify automation opportunities to reduce manual effort and improve service efficiency.
- Track service metrics, incident trends, platform health indicators, and operational risk items.
- Support capacity planning, environment stability, continuity, recovery readiness, and controls compliance.
- Mentor production support teams and foster a culture of accountability, collaboration, and operational excellence.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Advanced certifications in application support or IT service management preferred.
Experience
- Typically 6-10 years of experience.
- Relevant experience supporting enterprise production applications in a high-availability environment.
- Good understanding of incident management, problem management, change management, and production governance.
- Hands-on knowledge of application monitoring and observability tools such as Splunk, AppDynamics, Dynatrace, Grafana, Prometheus, or similar platforms.
- Experience with Unix/Linux environments and strong scripting skills in Shell, Python, or Perl for automation and diagnostics.
- Strong knowledge of SQL and experience troubleshooting across relational databases such as Oracle, SQL Server, PostgreSQL, or similar.
- Familiarity with middleware and integration technologies, including APIs, messaging systems, and batch processing frameworks.
- Experience supporting distributed systems in cloud and hybrid environments, including infrastructure, networking, and platform dependencies.
- Understanding of release management, DevOps practices, CI/CD pipelines, and environment controls.
- Experience with scheduling tools, job monitoring, and operational workflows in complex enterprise ecosystems.
- Knowledge of resilience practices including high availability, disaster recovery, capacity planning, and performance tuning.
Qualifications
- None specified.
Skills
- Not specified.
Benefits
- Competitive compensation package.
- Flexible global resources and tools for your life’s journey.
- Health, dental, vision, and basic life insurance plans.
- Paid time off benefits, including vacation and sick time.
- Equal Employment Opportunity/Affirmative Action Employer.
Pay
The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
Schedule
N/A
Company Information
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.