Vice President, Ambulatory Operations

About the role

The Vice President of Ambulatory Operations (VPAO) at NorthBay Health oversees the strategy, operations, and financial performance of ambulatory services across the organization. This role ensures the effective delivery of high-quality, accessible care across multiple ambulatory sites, including primary care, specialty care, urgent care clinics, and ambulatory service lines. The position focuses on operational efficiency, expanding access, and optimizing the patient experience while fostering collaboration with physicians, staff, operational leaders, and system executives.

Reporting to the Executive Vice President, President Medical Networks, the VP plays a pivotal role in executing the ambulatory care strategy. The VP works closely with the EVP, ambulatory physician leaders, other operational leaders, and system executives to assess and identify growth opportunities and execute initiatives that drive operational excellence. Additionally, the VP provides data-driven insights and recommendations to support executive decision-making, aiding long-term planning and resource allocation.

As a key member of the ambulatory leadership team, the VP serves as a bridge between frontline operations and executive leadership, ensuring strategies enhance quality, access, patient experience, provider and staff engagement, and financial stability.

Responsibilities

• Oversee strategy, operations, and financial performance of ambulatory services.
• Ensure high-quality, accessible care across primary care, specialty care, urgent care, and ambulatory service lines.
• Drive operational efficiency, expand access, and optimize patient experience.
• Collaborate with physicians, staff, operational leaders, and system executives.
• Execute ambulatory care strategy and identify growth opportunities.
• Provide data-driven insights and recommendations for executive decision-making.
• Support long-term planning and resource allocation.
• Serve as a liaison between frontline operations and executive leadership.
• Enhance quality, access, patient experience, provider and staff engagement, and financial stability.

Requirements

• Master’s degree in Healthcare Administration, Business Administration, or a related field (required).
• Minimum of ten years of progressive leadership experience in ambulatory operations.
• Experience in physician practice management as an executive or in a senior-level position.

Skills

• Highly personable, approachable, and collaborative leadership style.
• Ability to promote and maintain momentum for quality, performance improvement, patient safety, and service excellence.
• Inclusive leadership with outstanding interpersonal skills; empowers, motivates, and holds staff accountable.
• Excellent written and verbal communication skills, including active listening and translating complex issues into comprehensible ideas.
• Unquestioned integrity with the ability to build trusting relationships across the organization.
• Inspiring leadership with a focus on mentoring and providing actionable feedback.
• Open and accessible personal style; calm and thoughtful demeanor that encourages input from others.
• Consensus-building and superb facilitation skills; collaborative and collegial team player.
• Passion for efficient, safe, effective, cross-disciplinary clinical care and service coordination.
• Results-oriented, authentic, focused, yet collaborative and transparent leadership.
• Up-to-date with industry trends; strong employee and physician relations.
• System thinker with the ability to "connect the dots" and implement initiatives across multiple service areas.
• Proven creative problem-solving skills with a willingness to take initiative.
• Strong knowledge of healthcare regulations, reimbursement models, and industry trends.
• Demonstrated success in managing large teams and multiple ambulatory locations.

About Us

NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics. We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties.

NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high-performing recognitions. We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.

Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Life, disability, and long-term care coverage.
• Paid time off, including vacation, sick leave, holidays, and bereavement.
• 403(b) retirement plan with employer match.
• Education reimbursement for eligible roles.
• Professional development and training programs.
• Employee Assistance Program (EAP).
• Wellness programs and recognition programs.
• Shift differentials for eligible roles.
• Market-based compensation review and increases (subject to approval and organizational performance).

Pay

$290,000 to $310,000 annually, based on years of experience.

Schedule

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs. Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.