Vibee - Global Experience Communications Manager

Job Summary

WHO ARE YOU?

Do you enjoy live events? Do you excel in fast paced, creative environments? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience.

WHO ARE WE?

Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world’s leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations.

Responsibilities

• Communications Planning and Strategy
• Communications Calendar
• Create and maintain a comprehensive communications calendar for the company in collaboration with Marketing, Fan Experience, and related departments
• Cross-functional inputs to ensure alignment and timely execution of communications
• Create event-specific communication plans outlining key messages, channels, and timelines
• Written Communications, Brand Voice & Strategy
• Develop and maintain a consistent brand voice across all platforms and touchpoints
• Interpret creative briefs and produce written content for events, experiences, and company initiatives
• Research and understand project objectives and target audiences through available data, stakeholder input, and market insights
• Write and edit high-quality short- and long-form content that supports brand integrity and business goals
• Collaborate with Event Producers, Marketing, and cross-functional teams from concept through final delivery
• Present copy concepts and final deliverables internally and, when required, to artist representatives or partners
• Revise and refine content based on internal and stakeholder feedback
• Ensure all communications align with brand guidelines and strategic objectives
• Copywriting and Content Execution
• Ticketing & Conversion Platforms Support
• Support and collaborate with Marketing and relevant teams to ensure accurate, up-to-date content across ticketing systems
• Guest Experience Microsites (Post-Purchase)
• Develop and manage content for event-specific microsites focused on the post-purchase guest experience
• Ensure clarity, usability, and consistency in messaging to support attendees before and during their event journey
• Fan & Lifecycle Communications
• Draft and refine communications including newsletters, announcements, and event updates
• Tailor messaging to specific audience segments to maximize engagement and clarity
• Customer Service Communications
• Review and refine customer service language and templates as needed
• Partner with the Director of Fan Experience to ensure consistency, tone, and accuracy across all guest-facing communications
• Internal & External Communications
• Stakeholder & Partnership Communications Support
• Support communication and education initiatives for internal teams and external partners regarding event scope, timelines, and deliverables
• Ensure key stakeholders are informed, aligned, and equipped with accurate event information
• Internal Alignment
• Act as a communications liaison across Production, Operations, Marketing, and Fan Experience teams
• Support clarity and consistency of messaging across all departments within the Global Experiences division
• Business Development & Experiences Presentation Support
• Assist in the development of business development materials and event-related presentation decks
• Contribute written content and narrative structure to support pitches, proposals, and internal presentations
• Cross-Functional Collaboration
• Work closely with teams across ticketing, marketing, production, operations, and customer experience to gather inputs and execute communications effectively
• Participate in special projects and cross-functional initiatives to support event delivery and organizational priorities
• Metrics, Reporting & Optimization
• In partnerships with Business Operations team members, monitor performance of communications to evaluate effectiveness and identify opportunities for improvement
• Provide insights and reporting to inform future communication strategies
• Crisis Communications
• Support the development and execution of crisis communication plans in collaboration with the Senior Director of Global Experiences, Vice President Marketing, and SVP Business Operations
• Ensure timely, clear, and coordinated communication during critical or unexpected situations
• Continuous Improvement
• Stay informed on industry trends, tools, and best practices in communications
• Proactively identify opportunities to improve processes, messaging, and execution
• Other duties as required

Qualifications

• 3-5 years of communications, having demonstrated an exceptional work ethic
• Bachelor’s degree or equivalent experience
• Professional level of verbal and written communication skills
• Proven experience in a communications role, preferably in the entertainment industry
• Proficient use of Microsoft Office and Google Suite, as well as communication platforms and tools
• Strong project management and organizational skills
• Ability to work independently and manage multiple projects simultaneously
• Ability to navigate the internet as a communication and research tool
• Ability to identify opportunities to link projects, initiatives, or promotions together
• Possess a strong work ethic with a high sense of responsibility in an ever-changing environment
• Must be able to handle sensitive matters and exercise excellent judgment
• Ability to work independently and within a team to juggle multiple prioritized tasks