Veterinary Teaching Hospital Assistant II

About the Role

Join our veterinary hospital team as a Large Animal Veterinary Teaching Hospital Assistant II. This role offers meaningful work in a fast-paced, team-oriented environment where you will help clients navigate their pet’s care journey and play a vital role in animal health and happiness.

Responsibilities

• Customer Service/Client Communication
  • Welcome clients and update patient information in the hospital database.
  • Schedule appointments, handle emergencies, and provide detailed instructions for visits.
  • Explain hospital policies, payment procedures, and consent requirements.
  • Manage high call volumes (200+ calls per day), transfer calls to appropriate departments, and address client inquiries.
  • Collect deposits for inpatient care and explain credit and billing policies.
• Administrative Tasks
  • Manage communications for faculty, students, and staff.
  • Train and supervise students in office procedures and medical record handling.
  • Support doctors and students by providing access to client records, contact details, and visit history.
• Service Coordination
  • Organize and maintain medical records.
  • Deliver food, supplies, and lab samples.
  • Prepare and send out billing statements and other client communications.
  • Maintain the reception area with necessary forms and supplies.
  • Sort and distribute mail and assist with database updates.

Requirements

• Customer service or receptionist experience totaling two years.
• Knowledge of medical terminology or animal disease symptoms, or post-high school education that provides the necessary knowledge and skills.
• Data entry skills.

Preferred Qualifications

• Prior receptionist experience within a large or small animal clinic.
• Customer service experience in high-volume or fast-paced environments.
• Experience with payment processing, invoicing, and/or bookkeeping.
• Familiarity with scheduling systems or client management software.
• Associate's degree or coursework in veterinary technology, animal science, or a related field.

Schedule

Monday through Friday, 6:30 a.m. to 3:30 p.m. Some holiday shifts will also be required.

About the Department

The Lloyd Veterinary Medical Center at Iowa State University is a premier veterinary teaching hospital providing expert specialty, emergency, and routine care for small and large animals while supporting veterinary education, research, and outreach.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.