Veterinary Site Leader

About the role

Welcome to Veterinary United. We are a multi-site veterinary network serving generations of pet parents with high-quality medicine, compassionate care, and modern diagnostics.

Responsibilities

• Oversee financial performance, including revenue growth, expense control, and profitability targets.
• Monitor KPIs and operational metrics to ensure the facility meets or exceeds financial goals.
• Collaborate with leadership on budgeting, forecasting, and strategic planning.
• Identify opportunities for service growth, new revenue streams, and operational efficiency.
• Lead, mentor, and inspire a high-performing team that embodies Veterinary United’s mission and values.
• Foster a positive, inclusive, and collaborative culture that promotes engagement and accountability.
• Build collaborative partnerships across all leadership and departments.
• Champion a client-centered, team-based approach to care, ensuring consistent delivery of high-quality service.
• Uphold standards for communication, hospitality, and follow-up to drive satisfaction and loyalty.
• Address client feedback promptly, turning challenges into opportunities for improvement.
• Support the medical team in maintaining excellence in patient care and operational flow.
• Develop and execute strategies to drive client retention, attract new clients, and expand services.
• Build strong relationships with the local community to enhance the clinic’s visibility and reputation.
• Proactively engage with team members to improve retention and reduce turnover.
• Partner with leadership on initiatives that support professional growth, career pathways, and work-life integration.
• Serve as the designated OSHA Safety Officer, ensuring adherence to OSHA standards and Veterinary United policies.
• Oversee annual safety training and maintain OSHA documentation.
• Stay current on OSHA regulation updates and communicate changes to leadership and staff.

Requirements

• 3–5 years of experience in a management role, including customer service experience.
• Experience in a veterinary hospital setting in roles of increasing responsibility is strongly preferred.
• Bachelor’s degree in business or a related field preferred but not required.
• Demonstrated success managing multi-functional operations, including budget and labor management.
• Strong reporting and data analysis skills — comfort working with KPIs, financial reports, and operational metrics.
• Proven supervisory and leadership experience: coaching, developing, motivating, and holding staff accountable.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) to manage communications, reporting, and documentation.
• Practice management software experience preferred.
• Strong problem-solving, decision-making, and resolution skills.
• Excellent interpersonal communication with staff and clients in a team environment.
• Occasional night and weekend availability is required.

Qualifications

• Experience in a veterinary hospital setting in roles of increasing responsibility is strongly preferred.
• Bachelor’s degree in business or a related field preferred but not required.
• Demonstrated success managing multi-functional operations, including budget and labor management.
• Strong reporting and data analysis skills — comfort working with KPIs, financial reports, and operational metrics.
• Proven supervisory and leadership experience: coaching, developing, motivating, and holding staff accountable.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) to manage communications, reporting, and documentation.
• Practice management software experience preferred.
• Strong problem-solving, decision-making, and resolution skills.
• Excellent interpersonal communication with staff and clients in a team environment.
• Occasional night and weekend availability is required.

Skills

• Strategic and financial acumen
• People leadership and coaching
• Operational excellence mindset
• Client centric service oriented
• Business development and growth orientation
• Change management and adaptability

Benefits

• Health, vision, dental, and life insurance
• 401(k) retirement plan
• Paid time off
• Discounted pet care and pet resort care

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Flexible schedule to accommodate the needs of the role and the veterinary practice.