Veterinary Relations Manager

Thrive Pet Healthcare is seeking a Veterinary Relations Partner to support Saint Francis Veterinary Specialists and South Atlanta Veterinary Emergency & Specialty in Atlanta, Georgia. This role serves as a liaison between the practice and referring veterinarians, acting as a strategic, operational, and communications representative to drive growth for referral practices and specialty service lines.

Responsibilities

• Understand business needs, solve problems, and make decisions through inclusive contributions.
• Develop a ‘Professional Promise’ to guide all referral veterinarian and client decisions.
• Create a call routing schedule to engage top referring practices and prospect new ones.
• Schedule and conduct routine ride-along visits with Thrive Specialists to referring hospitals to facilitate referral growth.
• Plan and execute 30 referring hospital visits per week (4 days per week).
• Use PMS and/or CRM software to document and track interactions with referring veterinarians, including call notes and reach/frequency targets.
• Meet year-over-year referral business growth targets.
• Administer the rVetLink and/or records sharing system for each practice.
• Monitor specialty doctor schedules to improve appointment fill rates.
• Generate and review monthly and quarterly fill rates and referrals with practice leadership and marketing teams.
• Report case volumes, outreach calls, referral tracking, referral revenue, and procedure counts to practice leadership monthly.
• Address referral hospital complaints directly with hospital leadership.
• Plan and organize CE events in various venues (hotels, restaurants, customer sites, Thrive Specialty practices).
• Secure RACE or state board CE credit for medical education events.
• Organize attendance at community events, local VMA meetings, and newsletters.
• Demonstrate excellent customer service and emotional intelligence when interacting with clients, veterinarians, and referring practice teams.
• Ensure the Thrive brand and message align with strategic objectives, communicating updates to all staff.
• Collaborate with CSR, schedulers, specialty coordinators, Specialist DVMs, and technicians to maintain open communication.
• Acquire extensive knowledge of clinical services and represent the practice engagingly.

Requirements

• Extensive knowledge of hospital operations, doctors, processes, and policies.
• Upholds Thrive core values and standards.
• Maintains a clean and professional appearance.
• 80% field-facing travel with a flexible schedule; potential for overtime, weekends, and travel.
• Reliable transportation required.
• Ability to accept and manage critical feedback.
• Capable of leading, managing, influencing, and coaching staff on marketing best practices.
• Excellent interpersonal communication and time management skills.
• “Do the right thing” mentality.
• Familiarity with Microsoft Office programs and PowerPoint presentations.
• 3+ years of veterinary industry experience preferred.
• 5+ years of marketing experience preferred.
• Sales experience is a plus.

Pay

$65,000 - $85,000 per year based on experience.

Benefits

• Competitive pay.
• 401(k) with employer match.
• Mental health resources, including therapy through Lyra Health.
• Paid parental leave.
• Purr-ental leave for pet adoption.
• Subsidized backup childcare and elder care.
• Fertility and family planning support and discounts.
• Free continuing education (CE) courses.
• Pet perks and veterinary service discounts.
• Student loan support tools and assistance.

Some benefits are only available to full-time team members working 30+ hours per week. Certain benefits may have waiting periods or length-of-service requirements.

About the Company

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs. Thrive invests in its people through mentorship, leadership programs, continuing education, and well-being initiatives. For pet owners, Thrive offers convenient solutions like a mobile app, digital booking, membership programs, a helpline, an online pharmacy, and flexible financial options.