Veterinary Relationship Manager

Primary Responsibilities

• Serves as the key sales contact for retain and develop accounts with a focus on strategic growth and long-term customer relationships to meet company financial targets.
• Works alongside Veterinary Account Executive on key accounts in territory to accelerate adoption of VetSuite while shortening the sales cycle.
• Leverages internal content and expertise to drive engagement activities, including webinars, and optimization initiatives that support revenue growth and adoption.
• Identifies and addresses customer needs, pain points, and opportunities to proactively generate potential VetSuite opportunities and drive further growth and adoption within the sales segment.
• Collaborates closely with Account Executives to assess, communicate, and pursue VetSuite leads to maximize growth potential and customer value; communicates VetSuite leads to VAE via SFDC.
• Acts as a primary customer liaison for the implementation and onboarding processes, ensuring seamless transitions and a positive customer experience.
• Analyzes internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts.
• Manages and maintains critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships.
• Negotiates pricing and contract terms, secures deals across all product offerings, and manages contract renewals to ensure ongoing customer satisfaction and retention.
• Shares best practices across the region and zone and helps drive adoption of these across peers.
• Performs additional duties and tasks as necessary to support the team and company objectives.

Requirements

• Bachelor’s degree or equivalent experience in Business, Communications, or a related field is required, with a minimum of 3 years of relevant experience in sales, account management, or similar roles within the veterinary or healthcare industry.
• Proven history of consistently exceeding sales quotas and delivering on other objectives as assigned by management is required.

Skills

• Demonstrates ability to work collaboratively in a matrix organization and effectively pull through business.
• Demonstrates ability to understand, translate & respond to customer needs/objectives with differentiated offers and solutions that Covetrus can deliver.
• Consistently meets and occasionally surpasses sales goals, showcasing an advanced understanding of the sales process, client needs, and effective relationship-building strategies.
• Can pivot and adapt in fast-moving, agile environments.
• Capable of dealing with business conflict.
• Demonstrates ability to partner closely with staff across departments to implement growth strategies.
• Serves as an ambassador to the product and marketing organizations bringing forth customer insights to inform future customer roadmaps.
• Demonstrates advanced understanding of CRM tools functionality and practical experience used to support the management of an account and a book of business.
• Self-motivated and goal-oriented, requiring minimal day-to-day supervision.

Preferred Qualifications

• 4-5 years of relevant experience in a similar account management role is strongly preferred.