Veterinary Referral Relationship Manager

About the role

The Veterinary Referral Relationship Manager (RRM) serves as the primary connection between Ethos Veterinary Health’s specialty and emergency hospital, Animal Specialty & Emergency Center of Brevard (ASEC), and the referring veterinary community. This role combines strategic outreach, event planning, and marketing execution to strengthen partnerships and drive hospital growth.

Responsibilities

• Serve as the primary Veterinary Referral Relationship Manager for your assigned referral territory.
• Build and strengthen relationships with referring veterinarians, practice managers, hospital leadership, and veterinary support teams.
• Conduct regular in-person veterinary practice visits, outreach calls, and follow-up communications.
• Develop and execute strategies to increase referrals across ASEC's specialty and emergency services.
• Plan and coordinate continuing education programs, lunch-and-learns, open houses, and referral appreciation events.
• Collaborate with hospital leadership and Ethos marketing teams on referral growth and service line initiatives.
• Utilize CRM tools and referral data to identify trends, measure performance, and uncover new business opportunities.
• Enhance the referral experience by addressing concerns and improving communication between ASEC and referring practices.
• Develop partnerships with local veterinary organizations and community stakeholders.
• Represent ASEC at veterinary meetings, conferences, networking events, and industry functions to strengthen relationships and increase hospital visibility.
• Track referral activity, business objectives, and territory performance.

Qualifications

• 3–5 years of experience in veterinary sales, veterinary account management, business development, marketing, customer relationship management, or another relationship-focused role.
• Veterinary industry experience in specialty, emergency, or general practice.
• Outstanding interpersonal, presentation, and communication skills.
• Ability to build long-term professional relationships while working independently in a field-based environment.
• Strong organizational, planning, and project management skills with the ability to manage multiple priorities.
• Experience utilizing CRM software and interpreting performance metrics.
• Associate's or Bachelor's degree preferred; equivalent experience will be considered.
• Valid driver's license, clean driving record, reliable transportation, and current automobile insurance required.
• Freshman-level English speaking and reading skills are required for this role.
• Fluency in multiple languages is a plus.

About Animal Specialty & Emergency Center Of Brevard

Animal Specialty & Emergency Center of Brevard (ASEC) has proudly served the Melbourne area and surrounding communities for decades, providing advanced specialty and emergency veterinary care with a collaborative, patient-centered approach. Our team of board-certified specialists, emergency veterinarians, skilled veterinary nurses, and dedicated support professionals work together to deliver exceptional medicine while building lasting partnerships with referring veterinarians throughout the region. ASEC is committed to clinical excellence, collaboration, and continuous learning. Every member of our team plays an important role in helping pets receive the highest quality specialty and emergency care.

Surrounding Areas

Located along Florida's beautiful Space Coast, Melbourne offers year-round sunshine, miles of Atlantic beaches, boating, fishing, outdoor recreation, vibrant dining, and a relaxed coastal lifestyle—all with convenient access to Orlando's world-renowned attractions. Nearby communities include Palm Bay, Viera, Cocoa, Rockledge, Satellite Beach, Indialantic, Merritt Island, Titusville, Sebastian, and the greater Space Coast region, offering a variety of places to live and commute from.

About the schedule

This role is full-time, with approximately 40 hours per week spent in the field. Occasional evenings and weekends may be required for continuing education events, open houses, and community outreach activities.