Veterinary Receptionist - Sharon Center Veterinary Hospital

About the role

The Customer Service Representative at Sharon Center Veterinary Hospital plays a crucial role in ensuring that every client and pet receives warm, efficient, and compassionate service. This position requires a friendly demeanor, excellent organizational skills, and a knack for multitasking.

Responsibilities

• Greeting clients with warmth and professionalism, both in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Supporting the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Helping to ensure a calm, organized, and welcoming lobby experience.

Requirements

• A people person who loves to create great experiences from the first phone call to the final tail wag.
• Organized and detail-obsessed, keeping appointments, records, and communication running smoothly.
• Calm, clear, and compassionate, especially when pet parents are stressed.
• A master multitasker who stays cool and kind even during the busiest times.
• Tech-savvy and confident navigating digital systems and patient charts.
• Eager to grow your skills in a hospital that values professional development and team culture.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or a related field preferred.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks simultaneously.
• Basic computer skills, including proficiency with Microsoft Office.

Skills

• Excellent verbal and written communication skills.
• Proficiency in scheduling software and patient record systems.
• Ability to remain calm under pressure and handle stressful situations.
• Strong organizational and attention to detail skills.

Benefits

• Competitive pay, based on experience.
• Medical, dental, vision, and life insurance (some plans include free outpatient mental health care).
• Generous CE allowance + paid CE time.
• Uniform allowance.
• Pet care discounts for your personal pets.
• PTO, floating holidays, parental leave, and military leave.
• A robust Employee Assistance Program (from finances to wellness and everything in between).
• Access to Encore Vet Group’s library of training, CE, and career development resources.
• A 401(k) with up to 5% company match.

Pay

Competitive pay, based on experience.

Schedule

Full-time position available.