Veterinary Receptionist - Oregon City, OR

Who We Are

Pioneer Animal Hospital is Hiring a Client Service Representative!

Position Details

Role: Client Service Representative

Status: Full-time

Salary: $19.00–$24.00 per hour, based on experience

Schedule: Monday through Friday; 4 days per week; no nights or holidays

Why Our Client Service Representatives Love Pioneer Animal Hospital

• Four-day work weeks that support work-life balance
• No nights or holiday shifts
• AAHA-accredited hospital committed to high standards of care
• Supportive, highly skilled team environment
• Opportunities for continued learning and professional growth
• A culture that values teamwork, authenticity, and fun
• The opportunity to make a meaningful impact for pets and their families every day

What You’ll Do

• Greet clients and patients with warmth and professionalism
• Answer phones, route calls appropriately, and respond to voicemails promptly
• Schedule appointments and manage a multi-doctor calendar efficiently
• Check patients in and out while ensuring accurate client and patient information
• Capture payments, process invoices, and review estimates with clients
• Communicate hospital policies, pricing, and service information clearly
• Cook up with technicians and doctors to support smooth patient flow
• Maintain a welcoming, organized, and professional front desk environment
• Deliver exceptional client service while supporting daily hospital operations

What Our Client Service Representatives Bring

• Minimum of 2 years of recent veterinary receptionist experience
• Strong problem-solving skills and the ability to handle client concerns with empathy
• Familiarity with veterinary terminology and standard hospital workflows
• Experience with practice management software; Cornerstone experience is a plus
• Ability to maintain a clean, professional front desk and lobby environment
• A positive attitude and ability to contribute to a supportive, upbeat team culture
• A warm, confident communication style and passion for helping clients and pets
• A strong attention to detail and ability to multitask in a fast-paced environment

The Extras You’ll Actually Feel

• A team that genuinely supports one another
• Opportunities to continue learning and growing professionally
• A workplace culture that values collaboration, humor, and respect
• Leadership that appreciates your contributions and encourages development
• Meaningful relationships with clients, patients, and coworkers

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service).
• In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Apply today!