Veterinary Receptionist - Ontario, NY

About the Role

County Line Animal Hospital is seeking an experienced Veterinary Assistant/Receptionist to join our team. This hybrid role offers variety, allowing you to contribute both at the front desk and alongside the medical team. You’ll work in a supportive environment with a flexible four-day workweek, no nights, weekends, on-call shifts, or holiday hours, and a culture that values work-life balance.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer incoming calls and respond to client questions
• Schedule appointments and help manage the hospital calendar
• Check clients and patients in and out
• Process payments and maintain accurate financial information
• Update client and patient records
• Communicate hospital policies, services, and appointment information clearly
• Help coordinate communication between clients and the medical team
• Assist veterinarians and veterinary technicians during examinations and treatments
• Safely handle and restrain patients
• Prepare exam rooms, patients, and equipment for appointments
• Obtain patient histories and document relevant information
• Assist with treatments and diagnostic procedures as directed
• Support pharmacy duties and medication preparation
• Provide clients with medication and follow-up instructions
• Maintain accurate and complete medical records
• Clean, organize, and restock exam rooms, treatment areas, and reception spaces
• Help maintain an efficient daily workflow
• Support teammates and step in wherever help is needed

Requirements

• Previous veterinary assistant, veterinary reception, or animal hospital experience
• Strong customer service and communication skills
• Confidence working directly with clients and patients
• Compassion for pets and the people who love them
• Safe and effective animal handling skills
• Strong organizational and multitasking abilities
• Careful attention to detail
• The ability to remain positive and professional in a busy environment
• A dependable and proactive work style
• A collaborative, team-first approach
• The confidence to take ownership of tasks and responsibilities
• A willingness to ask for help and offer help to others
• An interest in continued learning and professional growth
• A willingness to share your knowledge and encourage the growth of teammates
• An interest in becoming a Licensed Veterinary Technician is welcomed
• A sense of humor and willingness to occasionally participate in a midday dance party
• Empathy for clients, teammates, patients, and yourself

Benefits

Financial Rewards

• Competitive compensation based on experience and future performance
• 401(k) matching and Roth Retirement Savings Plan
• Flexible Spending Account and Health Savings Account
• 529 Savings Plan
• Tuition support program
• Referral Bonus Program

Wellness & Peace of Mind

• Medical, dental, and vision insurance
• Supplemental insurance (accident, disability, critical illness, and life insurance)
• Paid parental leave
• Generous paid time off and sick time
• Free or discounted laboratory work for employee pets
• Pet discounts on veterinary services and products
• Pet food discount program

Professional Growth & Recognition

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• State Veterinary Technician License reimbursement
• VTNE exam fee reimbursement
• Tuition support for qualifying veterinary technician programs
• Mentorship from experienced veterinary technicians

Lifestyle Perks

• Six paid holidays
• Employee Assistance Program
• Employee discount program
• Flexible four-day workweeks (32–40 hours per week)
• Regular lunch breaks built into your day
• No nights, weekends, on-call shifts, or holiday hours
• Stocked break room with drinks and snacks
• Occasional coffee runs, ice cream parties, and team meals
• Team celebrations for birthdays, anniversaries, new babies, and other milestones
• Positive and supportive workplace culture

Schedule

Full-time, 32–40 hours per week with a flexible four-day workweek. No nights, weekends, on-call shifts, or holiday hours.