Veterinary Receptionist ***No current openings at his time***

About the role

DeSoto Animal Clinic is seeking a full-time veterinary receptionist to join our team. Founded in 1980, we have a strong reputation for providing high-quality veterinary care and maintaining a loyal client base.

Responsibilities

• Opening the practice and preparing for the day as instructed
• Tidying and cleaning the public areas of the practice
• Greeting clients and patients upon their arrival
• Ensuring all clients in the waiting room have been checked in promptly
• Responding to incoming phone calls using appropriate phone etiquette
• Offering informed sub-professional advice regarding animal care and treatment
• Directing other inquiries and communications to relevant staff members
• Preparing for future appointments by organizing necessary forms
• Processing completed forms and gathering required information
• Accurately entering new client data and updating existing information in the computer system
• Managing emergency situations by adhering to established clinic policies and procedures
• Assessing the nature of illness or injury and providing reassurance to anxious pet owners
• Adhering to hospital policies regarding patient admissions
• Verifying that immunizations and other routine procedures are up to date
• Informing staff of an appointment’s arrival by updating the status flag on the computer
• Communicating all pertinent information to the doctors, assistants, and technicians in the appointment notes
• Reviewing discharge instructions and medications with pet owners
• Ensuring that future follow-ups and reminders are established
• Scheduling follow-up appointments if needed
• Providing clients with medications, instructions, food, and any other items for home
• Reviewing the services provided to the pet (itemizing the receipt) and informing the client of the total amount due
• Ensuring that owners fulfill all financial obligations
• Accepting payment from the client
• Scheduling appointments for the appropriate veterinarian after gathering all necessary information from the client
• Using the correct appointment type for each visit
• Confirming all appointment details with the client: date, time, doctor, reason for the visit, and any samples the client should bring
• Demonstrate technical knowledge of products sold, including heartworm prevention, flea treatment, and over-the-counter items
• Only selling prescription heartworm prevention and flea treatment when the patient is current on their exam and has been approved for those specific products

Qualifications

The ideal candidate will have a practical understanding of the operations of a veterinary clinic and the services they provide. Experience is preferred but not essential, as on-the-job training will be provided. A friendly and customer-focused attitude is essential, along with a good grasp of veterinary terminology used in the clinic.