Veterinary Receptionist - Metropolitan Veterinary Center (Sterling Heights)

About the role

Join us at Metropolitan Veterinary Center in Sterling Heights, Michigan, where we are proud to be an AAHA Accredited hospital. Our mission is to provide high-quality medicine and exceptional small animal patient care, reflected in our excellent 4.8-star Google rating.

Responsibilities

• Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody compassion and empathy, being a calming presence for clients and demonstrating empathy and respect in every situation.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Qualifications

• A degree in veterinary medicine (DVM) or veterinary technology.
• Current license to practice veterinary medicine in the state of Michigan.
• Experience in a veterinary setting, preferably in a receptionist role.

Skills

• Excellent communication skills.
• Organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Knowledge of veterinary software (preferred).

Benefits

• Comprehensive health, dental, and vision insurance.
• Employee Assistance Program (EAP).
• 401(k) retirement plan.
• Discounted veterinary care for your own pets.
• Access to Teladoc 24/7.

Pay

Competitive compensation based on experience and role.

Schedule

Flexible schedule, including some weekends and holidays.