Veterinary Receptionist - Lakewood, OH

About the Role

Roberts and Wendt Animal Hospital is searching for an enthusiastic, compassionate, and team-oriented Veterinary Receptionist to join our growing practice. Our team is made up of smart, kind, funny, and talented individuals who genuinely enjoy coming to work every day. We’re passionate about supporting our community, delivering exceptional patient care, and creating a workplace where team members feel valued, encouraged, and empowered to continue learning and growing. Bonus points if you’re interested in cross-training as a Veterinary Assistant!

Why Our Veterinary Receptionists Love Working Here

• Supportive, collaborative, and positive team environment
• Opportunities to continue learning and expanding your skillset
• A workplace culture that celebrates individuality and teamwork
• Meaningful work helping pets and the people who love them
• Opportunities for mentorship and professional growth
• Coffee runs, games, ice cream parties, and team meals from time to time

Responsibilities

• Welcome clients and patients with warmth and professionalism
• Answer phones, schedule appointments, and support daily front desk operations
• Communicate effectively with clients and veterinary team members
• Maintain accurate client and patient records
• Support hospital workflow while delivering exceptional client service
• Help create a positive and welcoming experience for every client and patient
• Assist with additional responsibilities and cross-training opportunities as needed

Requirements

• Positive attitude and strong communication skills
• Passion for pets and veterinary medicine
• Ability to multitask and stay organized in a fast-paced environment
• Compassion for clients, patients, and fellow team members
• Team-oriented mindset and willingness to both ask for and offer help
• Desire to continue learning and growing professionally
• Veterinary reception or veterinary hospital experience preferred

The Extras You’ll Actually Feel

• A team that genuinely supports and appreciates one another
• A workplace culture built around positivity, compassion, and teamwork
• Opportunities to grow your veterinary knowledge and skills
• Employee perks and fun team-building activities
• Meaningful work making a difference in your community every day

Benefits

Financial Benefits

• Competitive pay, negotiable and based on experience
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Comprehensive medical, dental, and vision coverage (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full paid parental leave for the birth or adoption of a child (full-time employees only; available after one year of service)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Schedule

Full-time, 4-day work week with rotating Saturday shifts, 8 AM-1 PM.