Veterinary Receptionist (Care Coordinator) - Snider Veterinary Services

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

Snider Veterinary Services has been a trusted part of the Clinton Township, MI community since 1991, delivering state-of-the-art medical care with compassion and exceptional service across a notably broad patient base — dogs, cats, rabbits, ferrets, and pocket pets alike. The practice is built for accessibility and convenience, featuring same-day appointments, short wait times, multi-pet appointments, an in-house lab and pharmacy, and a relaxed, welcoming environment that helps put even anxious pets at ease. With a comprehensive service menu spanning preventive medicine, internal medicine, surgery, dentistry, and rehabilitative care, Snider Veterinary Services offers a genuinely well-rounded clinical environment for any veterinary professional looking for a stable, community-rooted practice in metro Detroit.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Requirements

• Applicants must be 18 years of age or older to be considered for this position.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• 1-2 years Veterinary Experience on Front Desk.
• Willing to cross train if needed for Veterinary Assistant duties.

Preferred Skills

• 1-2 years experience in Veterinary field.

Schedule

Monday - Friday

Benefits

• Medical, dental, and vision insurance.
• Paid Parental Leave (birth, adoption, foster).
• 401(k) with discretionary contribution.
• Team Member Pet Discounts.
• Emotional wellbeing support — including Calm app access and 24/7 EAP.
• CE stipends and career development resources.
• Grant Circle — a relief fund for team members facing personal hardship.
• Local hospital culture backed by national resources.

Pay

$17—$19 USD