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Veterinary Receptionist (Care Coordinator) - Browns Bridge Animal Hospital

PetVet Care Centers · Gainesville, GA · 3 wk ago
Customer ServiceFull-time

Description

PetVet Care Centers' Browns Bridge Animal Hospital is currently seeking a Veterinary Receptionist (Care Coordinator) to join their team!

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

  • Local autonomy with national support
  • Career mobility and development opportunities
  • A collaborative, inclusive environment where your wellbeing comes first

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Key Responsibilities

  • Provides excellent customer service in-person, over the phone, and during high-stress situations.
  • Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
  • Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
  • Assists with medication pickups, inquiries, and provides information about services and products.
  • Inputs and manages data in practice management software, including billing and accounts.
  • Assists with retail sales, weighing pets, processing faxes, and maintaining records.
  • Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

  • Applicants must be 18 years of age or older to be considered for this position
  • A high school diploma or GED required, or equivalent combination of education, certification, training, and/or experience

Preferred Skills (Nice to Have)

  • Previous experience in a veterinary setting

Schedule

  • Business hours are Monday-Friday from 8am-6pm (with one-hour lunch break) and Saturdays from 8am-1pm.
  • Full-Time is 3.5-4 weekly shifts and rotating every other Saturday.
  • The schedules are typically 4 weeks in advance. Schedule will be available during interview

What We Offer

  • Medical, dental, and vision insurance
  • Paid Parental Leave (birth, adoption, foster)
  • 401(k) with discretionary contribution
  • Team Member Pet Discounts
  • Emotional wellbeing support — including Calm app access and 24/7 EAP
  • CE stipends and career development resources
  • Grant Circle — a relief fund for team members facing personal hardship
  • Local hospital culture backed by national resources

Benefits

  • Medical, dental, and vision insurance
  • Paid Parental Leave (birth, adoption, foster)
  • 401(k) with discretionary contribution
  • Team Member Pet Discounts
  • Emotional wellbeing support — including Calm app access and 24/7 EAP
  • CE stipends and career development resources
  • Grant Circle — a relief fund for team members facing personal hardship

EEO Statement

We care deeply about supporting our team members — professionally and personally. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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