Veterinary Receptionist (Care Coordinator) - Holland Veterinary Hospital
Position Overview
Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Key Responsibilities
- Provides excellent customer service in-person, over the phone, and during high-stress situations.
- Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Affords assistance with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Affords assistance with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications (Required)
- A high school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
- Previous experience in a veterinary setting.
- Knowledge of clerical procedures and ability to organize files and records.
- Excellent customer service skills, providing courteous and prompt assistance.
- Accurate cash handling and cashiering abilities.
- Strong multitasking skills with attention to detail.
- Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
- Applicants must be 18 years of age or older to be considered for this position.
Schedule
Monday-Friday from 7:30am-5:30pm (rotating days, to be determined) Possible weekend shifts
What We Offer
- Medical, dental, and vision insurance.
- Paid Parental Leave (birth, adoption, foster).
- 401(k) with discretionary contribution.
- Team Member Pet Discounts.
- Emotional wellbeing support — including Calm app access and 24/7 EAP.
- Career development resources.
- Grant Circle — a relief fund for team members facing personal hardship.
- Local hospital culture backed by national resources.
Benefits
We care deeply about supporting our team members — professionally and personally. Benefits include:
- Medical, dental, and vision insurance.
- Paid Parental Leave (birth, adoption, foster).
- 401(k) with discretionary contribution.
- Team Member Pet Discounts.
- Emotional wellbeing support — including Calm app access and 24/7 EAP.
- Career development resources.
- Grant Circle — a relief fund for team members facing personal hardship.
About the Role
Holland Veterinary Hospitals - Hattiesburg in Hattiesburg, Mississippi, is a full-service animal hospital dedicated to providing high-quality, compassionate care for pets. With a focus on preventive medicine and client relationships, the team is committed to supporting lifelong health and wellness.
Skills
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
Requirements
- Previous experience in a veterinary setting.
- Knowledge of clerical procedures and ability to organize files and records.
- Excellent customer service skills, providing courteous and prompt assistance.
- Accurate cash handling and cashiering abilities.
- Strong multitasking skills with attention to detail.
- Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
- Applicants must be 18 years of age or older to be considered for this position.
Benefits
- Medical, dental, and vision insurance.
- Paid Parental Leave (birth, adoption, foster).
- 401(k) with discretionary contribution.
- Team Member Pet Discounts.
- Emotional wellbeing support — including Calm app access and 24/7 EAP.
- Career development resources.
- Grant Circle — a relief fund for team members facing personal hardship.
Pay
Not specified
Schedule
Monday-Friday from 7:30am-5:30pm (rotating days, to be determined) Possible weekend shifts