Veterinary Receptionist (Care Coordinator) - Animal Emergency Clinic - O'Fallon

About the role

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Animal Emergency Clinic O'Fallon in Missouri is a 24/7 emergency veterinary hospital that has been a trusted lifeline for pet owners across the St. Louis region for nearly 40 years, offering after-hours and emergency care when pets need it most. The O'Fallon location stands out with advanced surgical capabilities including soft tissue, orthopedic, and ocular procedures — and is one of the few emergency clinics in the area to also provide emergency care for exotic pets.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• 0–1 years of customer service or reception experience, including client check-in/check-out. Willing to train.

Preferred Skills

• Experience with multi-line phone systems and cash handling.

Schedule

• Primarily day shifts, Thursday–Saturday, 7:00 AM–7:00 PM.
• Evening shifts may start anytime between 2:00 PM and 2:00 AM.

Benefits

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national support

Pay

$16—$20 USD