Veterinary Receptionist - Cambridge, MD

Position Details

Role: Veterinary Receptionist
Status: Part-time
Schedule: Monday-Thursday. Rotating Fridays.
Benefits Highlights: Financial Rewards that Grow with You, Wellness & Peace of Mind, Professional Growth & Recognition, Lifestyle Perks

What You’ll Do

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer phones and handle calls efficiently using a multi-line phone system
• Schedule appointments and help maintain an effective daily schedule
• Receive, relay, and document client communication through phone, email, text, and fax
• Process invoices and accurately handle payment transactions
• Maintain accurate client and patient information within Cornerstone and DemandForce
• Assist with patient admissions, discharges, and client education
• Communicate doctor recommendations clearly and empathetically to clients
• Support front desk organization, cleanliness, and overall hospital workflow
• Help maintain a positive and respectful reception environment for clients and team members alike

What Our Veterinary Receptionists Bring

• Previous receptionist or customer service experience required
• Veterinary hospital experience preferred
• Strong communication and client service skills
• Comfortable using multiple computer platforms and communication tools
• Able to multitask and stay organized in a busy environment
• Positive, flexible, and team-oriented attitude
• Compassion for animals and the people who care for them
• Able to remain calm and professional during stressful situations
• Strong attention to detail and willingness to continue learning veterinary terminology and procedures

The Extras You’ll Actually Feel

• A supportive and collaborative team environment
• Opportunities to continue learning and growing within veterinary medicine
• A workplace culture focused on compassion, communication, and teamwork
• Meaningful client relationships and rewarding patient care experiences
• A fast-paced environment where every day brings something new

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program