Veterinary Receptionist
Orchards Veterinary Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.
About the role
In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.
Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.
Responsibilities
- Manage a multi-phone line system while assisting in-person clients
- Provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Schedule appointments and coordinate calendars
- Accurately process payments and maintain financial records
- Maintain a positive attitude and collaborate with the team
- Remain calm, professional, and solution-oriented during busy periods
Requirements
- 1+ years of experience in a customer service, reception, or client-facing role
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
Benefits
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
Part-time team members may be eligible for limited benefits in accordance with company policy and state law.
Pay
$17.50–$19.50 per hour
Schedule
Full-time position with a flexible schedule. Availability needed Monday–Saturday, with Saturdays being rotated.
About us
Orchards Veterinary Clinic is a four-doctor, award-winning hospital that has provided exceptional patient care to canine and feline pets in the Vancouver community for more than 40 years. We encourage each other to develop new skills, new knowledge, and new areas of expertise to broaden our scope of care. We are dedicated to lifelong learning and staying on top of the latest industry developments and tools. Our team embraces mentorship and feels strongly everyone has something to teach and something to learn—regardless of experience or title. Our ability to work collectively is a testimony to our clients’ outstanding feedback and a big reason why our staff has great longevity and enjoys coming to work.
To learn more, visit https://www.orchardsveterinary.com.