Veterinary Receptionist

Duties

• Greet and interact with clients in a friendly, professional, and efficient manner.
• Answer incoming calls on a multi-line phone system and direct calls to the appropriate person.
• Schedule patient appointments in accordance with hospital scheduling guidelines.
• Obtain medical and other information from referring veterinarians when needed!
• Receive deposits and payments and explain payment options to clients.
• Keep the cash drawer balanced and the daily report up to date.
• Enter client communication into veterinary software.
• Communicate efficiently with staff members to organize case flow.
• Perform cleaning duties of the lobby, reception area, restroom, and parking lot.
• Other duties as assigned.

Skills

• Excellent customer service and communication skills.
• Strong organizational and time-management skills.
• Knowledge of basic computer programs, including Microsoft Office and veterinary software.
• Attention to detail and accuracy.
• Ability to work in a fast-paced environment.
• Ability to work well in a team-oriented environment.

Requirements

• Physical Requirements: Ability to sit or stand for extended periods of time and walk intermittently.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation.
• The ability to communicate clearly and listen to information through speaking and spoken words.
• The ability to communicate information in writing and understand information presented in writing.

Perks and Benefits

• Tuition assistance for veterinary assistants interested in becoming credentialed technicians.
• A choice between two medical plans with prescription drug benefits.
• Dental and vision coverage available.
• 401(k) Savings Plan with employer match, including immediate vesting.
• Life insurance for yourself, spouse and eligible dependents available.
• Paid time off / holidays.
• Health Savings Account available.
• Supplemental critical illness and accident plans available.
• Uniform allowance.
• Continuing education allowance for credentialed technicians.
• Employee assistance program.