Veterinary Receptionist

About the role

An exciting opportunity has arisen at Reading Vets for Pets for a Veterinary Receptionist to join our friendly and welcoming team. If you are passionate about delivering excellent client care and thrive in a supportive, team-focused environment, this could be the perfect role for you.

Location: RG2 0HS

Responsibilities

• Providing outstanding service to clients while ensuring the highest standard of care for their pets, acting as a key link between clients and the clinical team
• Building strong, positive relationships with clients, their pets, and colleagues
• Ensuring every client visit is a positive experience, so clients leave feeling confident, supported, and happy to return
• Greeting clients warmly and offering support, guidance, and clear, accurate information
• Managing payments and confidently booking future appointments
• Coordinating the smooth day-to-day running of the practice using our online booking system (strong computer skills essential)

Requirements

• Previous experience in a customer‑facing role is essential
• Strong computer skills are essential

Skills

• A friendly, welcoming manner – you’ll be the first point of contact for clients and their pets
• Ability to provide accurate guidance by staying up to date with practice services and additional offerings
• Calm, attentive approach with a strong focus on client needs
• Enthusiasm, drive, and a genuine passion for customer service and animal care
• Emotional resilience to support clients during difficult moments, as well as share in joyful milestones such as a puppy’s first visit
• Positive, engaging personality that helps create a warm and welcoming atmosphere within the practice

In short, you enjoy being busy, love helping people and their pets, and are always motivated to make a positive difference.

Benefits

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• Access to discounts and cashbacks
• In‑house career development opportunities
• Pension
• Holiday allowance

Schedule

This is a part‑time role working 25 hours over 3 shifts per week (2 × 9.5‑hour shifts and 1 × 5‑hour shift) and 1 in 4 Saturdays on rotation (9 am‑6 pm).