Veterinary Receptionist
About the role
Totalbond Veterinary Hospital at Bethel is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
What To Expect
As you join our team, expect to be supported in your work and home life with:
- A comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and a 401(k) plan for full-time employees
- Professional development opportunities
Key Responsibilities
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests.
- Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Qualifications
- Previous experience as a veterinary receptionist or medical office assistant preferred
- Strong organizational and multitasking skills
- Ability to maintain a calm, professional, and positive demeanor
Pay & Schedule
- Pay: $15.50–$19.00 an hour dependent on experience and skills
- Schedule: Full-Time, Monday, Tuesday, Thursdays, 7:30 AM–7 PM, Wednesday and Friday, 7:30 AM–5:30 PM, rotational Saturdays 8 AM–2 PM
About Totalbond Veterinary Hospital At Bethel
The team at TotalBond Veterinary Hospital at Bethel is here when your pet isn't feeling their best. With a range of diagnostic services including digital x-ray and ultrasound, as well as an in-house laboratory, we are able to quickly and accurately diagnose a wide variety of issues at our animal hospital in Lake Wylie. Our veterinarians then work to treat your pet safely and effectively to help a small problem from becoming a large one.