Veterinary Receptionist

Key Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Aid in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

About Festival Veterinary Clinic

Festival Veterinary Clinic has been proudly serving pets and their families in Harford County, Maryland, since 1994. We are a full-service animal clinic offering comprehensive care — from routine wellness and preventative services to diagnostics, dentistry, surgery, laser therapy, and senior-pet care. We also happily treat exotic pets when they’re part of the family.

Our team is made up of dedicated veterinarians, skilled technicians, and caring support staff, all committed to combining modern veterinary medicine with compassion and a genuine love for animals. At Festival, we see ourselves as more than just a clinic, we’re a community-focused “pet family,” where both pets and their humans are treated with respect, kindness, and the highest standard of care.