Veterinary Receptionist

Key Responsibilities

• Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.

Qualifications

• Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
• Able to maintain a calm, professional, and positive demeanor

About Shawnee Animal Hospital

Shawnee is a mixed veterinary practice that aims to provide quality care and emergency services at an affordable price in Shawnee, OK. We provide exceptional quality medicine for dogs, cats, exotics, horses, and other large animals. Founded in 1952, Shawnee Animal Hospital has a long history of service and commitment to the health of both our community’s animal companions in addition to livestock.

Pay

Salary: $13-$14 dependent on skill and experience

Schedule

Schedule: 10-20 hours per week; 1-2 days per week; rotating half day Saturdays

Benefits

• All the benefits you deserve—medical, dental, vision, and retirement for full-time team members—plus an employee pet discount because we know your pets are family, too!
• Paid time off. Catch your breath with paid holidays, days of PTO, and [other PTO, ie: birthday off, mental health day, sick leave] per year. Take the time you need to recharge.
• 401(k) with a generous company match to support long-term growth across a variety of roles within the hospital, whether you’re aiming to grow in client care, pursue hands-on animal work, or simply build a meaningful long-term role.
• Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.

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