Veterinary Receptionist

Key Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Aid in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Dorset Street Animal Hospital

Dorset Street Animal Hospital is a brand new Urgent Care Veterinary practice in South Burlington, Vermont, dedicated to providing compassionate, high-quality care for dogs and cats across the greater Burlington area. As the sister hospital to Onion River Animal Hospital in Berlin, we recently expanded our services to include walk-in urgent care, giving Vermont pet owners a trusted place to turn when their pets need prompt attention. We believe in practicing excellent medicine, supporting our team with fair and livable wages, and fostering a welcoming, stress-free environment for both pets and their families. At Dorset Street, we're not just building a great veterinary practice — we're building a community of people who genuinely love what they do.

Schedule

This is a full time position. Our hospital is open 8am–8pm, seven days a week. This position includes a mix of weekday and weekend shifts, with some evening shifts required.

Pay

Salary: $19.00 - $25.00 per hour, determined by the candidate's skills, experience, and qualifications.