Veterinary Receptionist

About the role

Noah’s Ark Veterinary & Boarding Resort is a privately owned small animal veterinary practice located between Baltimore and Annapolis, Maryland. We are looking for a Veterinary Receptionist who genuinely enjoys helping people, loves animals, thrives in a fast-paced environment, and wants to be part of a collaborative and supportive team. At Noah’s Ark, our reception team does far more than answer phones — they help guide the client experience, advocate for pets, support the flow of the hospital, and often become the reassuring voice clients remember most. We’re looking for someone who communicates with compassion and professionalism, stays organized under pressure, and actively contributes to a positive, solutions-focused team culture. Whether you have years of veterinary experience or are looking to grow within the field, we value attitude, teamwork, emotional intelligence, adaptability, and a genuine desire to learn.

Responsibilities

• Help create a welcoming, compassionate, and organized experience for clients and patients
• Coordinate scheduling and appointment flow in a busy multi-service veterinary practice
• Communicate with clients by phone, email, and in person regarding appointments, medications, records, and general questions
• Support the veterinary team through accurate record keeping, organization, and proactive communication
• Prepare for appointments by reviewing and updating client records and ensuring needed forms are ready in advance
• Educate clients on preventative healthcare recommendations, products, and services that support their pet’s health and wellbeing
• Assist clients with questions regarding medications, prescription diets, flea/tick and heartworm prevention, wellness recommendations, and other veterinary services
• Maintain a clean, professional, and team-oriented front desk environment
• Perform general administrative and clerical tasks including mail handling, document preparation, organization, and hospital communication support

Requirements

• Strong communication and customer service skills
• Ability to multitask and remain organized in a fast-paced environment
• Friendly, professional, and compassionate demeanor
• Positive attitude and willingness to work collaboratively with others
• Attention to detail and reliability
• Veterinary reception or animal care experience preferred, but not required for the right candidate

Benefits

• Employee discounts
• Growth and learning opportunities
• On-the-job training and continued development
• A supportive and collaborative team environment
• A workplace that values both professionalism and personality
• The opportunity to make a meaningful impact on pets and the people who love them

Schedule

• Flexible scheduling — full-time opportunity available